View Vacancy – IT Support Officer AO (02/25 PTA)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Description (Roles and Responsibilities)

Overview

The British High Commission is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Main purpose of job:

The IT Support Officer (ITSO) is responsible for providing IT support services within the British High Commission in Pretoria, Johannesburg and Cape Town
The post holder will assist on IT related problems and offer technical advice and guidance to the High Commission staff.
The jobholder reports to the Network Administrator and will work closely with other members of the Corporate Services Team and the Information and Digital Directorate (IDD).

Roles and responsibilities:

Systems Support

Carry out day-to-day IT support services within the British High Commission.
Provide quality services in line with the business plan for the year.
Manage user accounts (Create, Enable, Disable, transfer and remove User account);
Assist on the implementation of IT Business Continuity Plan (BCP)
Liaise with UK service desks by escalating faults which cannot be resolved locally to include logging, reporting and following up
Co-ordinate telecommunication needs, landline, mobiles, internet.
Instruct IT users to raise their own faults through ServiceNow Portal – in the event/incident that is unique to them and not a wider issue.
Maintain a database of uninterrupted power supply (UPS) battery details including date of installation, next due date for exchange – applies to PC UPS’s and UPSs attached to servers.
IT Inventory
Responsible for IT inventory – keep an up-to-date inventory of all IT equipment.
Responsible for proper distribution of mobile phones and their records
Locally Managed IT requiring support at a local level
The IT Support Officer (ITSO) will provide support for all IT equipment purchased using local High Commission funds outside of the formal centrally supplied IT catalogue items.

This support should include:

Install and maintain hardware/peripherals and support cabling, switches, as required by the British High Commission
Desk-side application support
Desk-side user support and training.
Smartphone configuration / assignments
Internet connections and configurations
Hardware moves and changes
Locally managed IT systems and laptops/Desktops/printer/scanners
Local Network, mobile phones, fax machines and video conferencing tools
Crisis Equipment Management

Essential qualifications, skills and experience

Comptia A+ and Comptia N+ or CCNA or MSCA or any other equivalent accredited IT training.
Experience in user desktop support, in particular Office 365 and cloud.
Experience in Microsoft Exchange/Outlook, Ms Teams.
Good working knowledge of networking and PC infrastructure and troubleshooting
A valid driver’s license

Required behaviours

Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together

Application deadline

24 January 2025

Grade

Administrative Officer (AO)

Type of Position

Permanent

Region

Africa

Country/Territory

South Africa

Location (City)

Pretoria

Type of Post

British High Commission

Salary

R 24 857,82 per month (Paid 13 times)

Type of Salary

monthly

Start Date

1 March 2025

Other benefits and conditions of employment

Additional Benefits:

The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.

Once you have successfully completed your probation the British High Commission will contribute 9% of your monthly salary to a Provident Fund.
Annual leave entitlement of 25 days
Working hours per week of 36.5 hours

Additional information

Please complete the application form in full as the information provided is used during screening.
Please check your application carefully before you submit, as no changes can be made once submitted.
The British High Commission will never request any payment or fees to apply for a position.
Employees recruited locally by the British High Commission in Pretoria are subject to Terms and Conditions of Service according to local employment law in South Africa.
It is essential that the applicants already have the right to live and work in South Africa without the need to apply for a work permit.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles. Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
Reference checking and security clearances will be conducted on successful candidates.
Please log into your profile on the application system on a regular basis to review the status of your application.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where (globalvacancies.org) you saw this job posting.

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View Vacancy – IT Support Officer AO (02/25 PTA)

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