View Vacancy – JOA – Handyman (S2)

The British Embassy Amman has a vacancy for Handyman, job grade S2, on a fixed term contract for two (2) years.

We are seeking a candidate with recognised experience as a Handyman. Reporting to the Technical Supervisor as part of the Technical Works Group (TWG), the jobholder will undertake day-to-day maintenance and repair of buildings, fixtures, fittings, and furniture which do not require a skilled trade, such as (but not limited to) painting and decorating; minor electrical, plumbing, and HVAC works; minor carpentry or metal works; small gardening tasks; making good, minor repairs or works observed when patrolling Compound, Residence, and Accommodation units; and site clearing tasks ahead of build projects and for skilled trades to work and labouring where necessary, including clearing of rubbish for recycling or collection. You will work to the Embassy’s health, safety, and welfare standards for the benefit of all staff at the Embassy in a ‘zero harm’ culture. You will also help reduce the Embassy’s carbon footprint through greater use of renewable energy, reduction in waste and the increase of sustainable practices.

This is a busy, semi-skilled trade role and the ideal candidate will be experienced, well-organised, can work with drive and initiative, and has excellent all around maintenance skills. The role requires someone who can work on day-to-day minor maintenance requirements, meet customer requirements, competent in decision-making, and able to access and influence the right support from their manager and the team.

This is a rewarding role for a candidate interested in testing and improving their established trade skills in a unique environment. It will require teamwork, excellent problem solving and resilience. 

Duties and responsibilities:

The successful candidate will support the maintenance and improvement of the Embassy’s facilities, including the office compound, Ambassador’s residence, and staff accommodations. Key responsibilities include:

– General Maintenance and Repairs:

• Perform daily maintenance tasks and minor repairs, such as painting, plastering, tiling, and grouting.
• Assemble, repair, and install furniture and fixtures.
• Conduct regular inspections of buildings and grounds, reporting issues and ensuring areas remain clean and tidy.

– Plumbing, Carpentry, and Metalwork:

• Fix minor plumbing issues like leaks and toilet systems.
• Handle carpentry tasks such as assembling flat-pack furniture and repairing cabinets.
• Perform basic metalwork, including fixing gates, doors, and window furnishings.

– Gardening and Outdoor Tasks:

• Maintain outdoor areas, repair fences, install irrigation systems, and support gardening projects.
• Set up garden features such as pergolas and sheds and manage composting and recycling efforts.

– Health and Safety Compliance:

• Adhere to UK Health and Safety standards and ensure safe use of tools and equipment.
• Promote a “zero harm” culture and raise risks or concerns when needed.

– Sustainability and Environmental Goals:

• Identify and implement ways to reduce energy and water usage.
• Recycle and upcycle materials to contribute to environmental sustainability.

– Collaboration and Communication:

• Work closely with the Technical Supervisor, Technical Works Officer, and Residence Team to plan and execute maintenance projects.
• Keep colleagues informed on progress and address feedback promptly.

– Resource Management:

• Maintain tools, equipment, and storerooms in an organised and functional condition.
• Track inventory levels and ensure sufficient stock is available while managing costs effectively.

The above list is not exhaustive, and the jobholder will be required to be flexible as specific responsibilities could change in the future and this would be at the discretion of Senior Management and agreed with the jobholder. The job description may be reviewed to meet changes in business needs. The jobholder may also take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any other response to a crisis.

Key behaviours required:

• Managing a Quality Service – Deliver excellent customer service taking into account any needs and requirements. Identify any issues arising and work with the team to resolve them. Organise time and activities to deliver a high quality and efficient service.
• Delivering at Pace – Focus on delivering a timely performance with energy and taking responsibility for any actions taken. It is about working to agreed goals and timing and dealing responsibly with setbacks.
• Changing and Improving – Be open to change and suggest ideas for improvements to the way things are done within your role.
• Working Together – Develop effective working relationships with co-workers and teams and be prepared to offer support when needed. Work collaboratively, sharing information and develop responsive relationships with colleagues. Know when to ask for help and to be aware of the wellbeing of yourself and others. Understand that bullying, harassment, and discrimination are unacceptable.

In addition, the jobholder will need to role model the Embassy values of:

• Integrity
• Honesty
• Objectivity
• Impartiality

Eligibility:

If you are selected for this position, we will be able to employ you as long as:

• You have the right to live and work in Jordan; and
• You obtain and maintain the appropriate level of security clearance.

We are looking for a confident self-starter and someone who has the ability to handle multiple maintenance tasks across a range of semi-skilled trades and prioritise with limited supervision. The jobholder will need to be resourceful, resilient, and have a strong track record of working as part of a professional trades or maintenance team.

As with all Corporate Services (CS) jobs, no two days are the same. The Embassy and associated facilities require ongoing and significant maintenance after major investment in infrastructure over the last five years. This brings with it regular and unusual challenges. Good interpersonal skills are essential, and you will be comfortable dealing with staff at all levels and be able to build co-operative and productive working relationships with everyone that you meet. Having a calm approach and a sense of humour will also help! 

Essential:

• Relevant experience in a similar estates/ trades customer-facing role, ideally for at least three (3) years.
• Proven experience with relevant certification or references in one or more of the following areas: maintenance works, refurbishment projects, building works (first and second fix), carpentry, welding, plumbing, HVAC, electrical, decorating, or minor repair works to facilities, fixtures, and fittings.
• Reasonable working level communication skills in English (oral).
• Highly organised and able to work on own initiative, deal with difficult situations, confident in understanding and meeting ad-hoc or emergency requests.
• Excellent team working skills including evidence of working collaboratively with multicultural colleagues.
• Holds a clean and valid Jordanian driving license with no outstanding penalties or fines.