View Vacancy – JOA – Porter (S3)

The British Embassy Amman has a vacancy for a Porter, job grade S3, on a fixed term contract for two (2) years.

As part of the Logistics Team, the Porter will undertake the day-to-day portering of goods and items around the Embassy and its Estate, safely lifting and handling sometimes heavy items, delivering letters and packages securely, delivering against daily work schedules and tasks, and acting on feedback from customers.

The jobholder will be someone who can complete day-to-day tasks to schedule and on time, taking pride in a job well done every time. They will deliver on customer requirements and follow instructions safely and securely and provide the right support to their manager and the team. This is a busy role that calls for a well-organised person with drive and excellent team working skills.

This is a rewarding role for a candidate interested in improving their skills in a unique environment. It will require teamwork, good customer service skills, and resilience.

You will also work to the Embassy’s health, safety, and welfare standards for the benefit of all staff at the Embassy in a ‘zero harm’ culture. You will help reduce the Embassy’s carbon footprint through greater use of renewable energy, reduction in waste and the increase of sustainable practices. 

Duties and responsibilities:

The successful candidate will play a key role in supporting the Embassy’s Estates Team with logistics and operational needs. Key responsibilities include:

– Day-to-Day Portering and Deliveries:

• Transport goods, furniture, and packages across the Embassy, staff accommodations, and storage facilities using the Embassy’s van.
• Assist in maintaining inventory, reporting damaged items, and ensuring proper stock levels in the warehouse.
• Deliver and collect documents, diplomatic bags, and items from government ministries, ensuring deadlines are met.

– Event Support:

• Assist the Ambassador’s Residence Team in setting up large events by safely and efficiently moving furniture and equipment.

– Procurement and Logistics:

• Purchase small value official items using the Government Procurement Card (GPC) and deliver goods to designated locations.
• Help solve logistical issues and take corrective actions when needed.

– Health and Safety Compliance:

• Adhere to health and safety guidelines while using tools, ladders, and equipment.
• Promote a “zero harm” culture and raise risks or concerns as needed.

– Sustainability:

• Contribute to the Embassy’s environmental goals by identifying ways to improve energy efficiency and sustainability.

– Customer Service and Teamwork:

• Work closely with supervisors and team members to ensure tasks are planned and executed efficiently.
• Keep customers informed of progress and address feedback or complaints promptly.

– Resource Management:

• Maintain tools and equipment in good condition and ensure proper usage of lifting equipment.
• Use and manage the Government Procurement Card (GPC) responsibly, keeping accurate records of purchases.

The above list is not exhaustive, and the jobholder will be required to be flexible as specific responsibilities could change in the future and this would be at the discretion of Senior Management and agreed with the jobholder. The job description may be reviewed to meet changes in business needs. The jobholder may also take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any other response to a crisis.

Key behaviours required:

• Managing a Quality Service – Deliver excellent customer service taking into account any needs and requirements. Identify any issues arising and work with the team to resolve them. Organise time and activities to deliver a high quality and efficient service.
• Delivering at Pace – Focus on delivering a timely performance with energy and taking responsibility for any actions taken. It is about working to agreed goals and timing and dealing responsibly with set-backs.
• Changing and Improving – Be open to change and suggest ideas for improvements to the way things are done within your role.
• Working Together – Develop effective working relationships with co-workers and teams and be prepared to offer support when needed. Work collaboratively, sharing information and develop responsive relationships with colleagues. Know when to ask for help and to be aware of the wellbeing of yourself and others. Understand that bullying, harassment, and discrimination are unacceptable.

In addition, the jobholder will need to role model the Embassy values of:

• Integrity
• Honesty
• Objectivity
• Impartiality

Eligibility:

If you are selected for this position, we will be able to employ you as long as:

• You have the right to live and work in Jordan; and
• You obtain and maintain the appropriate level of security clearance.

The Embassy and associated compound are always busy. This brings with it regular and unusual challenges and frequent, short-term requests that have to be prioritised alongside planned work.

We are looking for a confident self-starter and someone who can handle multiple tasks and prioritise with limited supervision. The jobholder will need to be resourceful, resilient, and have a strong track record of working as part of a professional logistical/ delivery team.

You should be comfortable dealing with staff at all levels and be able to build co-operative and productive working relationships with everyone that you come into contact with.

This role also involves occasional heavy lifting so the jobholder must be physically able to lift items up to 30kg in weight. You will be subject to annual occupational health examinations to ensure you remain medically fit enough to perform the role. Reasonable adjustments will be considered to enable you to do your job and lifting equipment provided where it is safe and practical to do so to minimise potential harm. You must use any equipment provided correctly and safely and you will be trained to use it.

Essential

• Relevant experience in a similar logistical/ delivery customer-facing role, ideally for at least three (3) years.
• Reasonable working level communication skills in English (oral).
• Holds a clean and valid Jordanian driving license with no outstanding penalties or fines (a driving test will be conducted to check skills and safety).
• Ability to lift and carry items up to 30kg in weight.
• Highly organised and able to deal with difficult situations, confident in understanding and meeting scheduled day-to-day tasks and ad-hoc or emergency requests.
• Excellent team working skills including evidence of working collaboratively with multicultural colleagues.
• Basic IT skills and literacy in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).