View Vacancy – Pro Consul (Part-time)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Foreign, Commonwealth and Development Office (Consular Roles)

Consular

Main purpose of job:

The British Consulate-General in Los Angeles has an exciting opportunity for a dynamic and detail-oriented person to join our busy Consular Team as part time Pro ConsulReporting to the Vice Consul in Los Angeles the successful applicant will play a key role in consular service delivery, stakeholder management and prevention activities, as well as making an effective contribution to the wider Consular regional team and the Americas Consular Network. 

The main purpose of the role is to provide consular assistance to British nationals in southern California, Nevada, Arizona, Hawaii, Utah, Guam, Northern Mariana Islands, and American Samoa in accordance with current guidelines. You will issue Emergency Travel Documents, maintaining close relationships with key stakeholders. You will provide support and provide advice to our citizens, including speaking with/visiting British nationals in prison/hospital, providing advice and assistance to homeless people and those suffering from mental health issues, providing support to family members following bereavement, child abductions or custody matters, providing advice and assistance to victims of crime including rape or sexual assault victims.  You will also play a key role in the Consulate’s crisis preparedness and response.

This opportunity is a rewarding role, which supports and further develops the special relationship between the UK and the US, working in a public-facing role providing consular assistance to British nationals who need our help.

The British Consulate-General is committed to supporting its staff through a culture of flexibility which enables people to better maintain wellness through an excellent work/life balance approach. In this role, you would be working in a diverse international environment side-by-side with UK diplomats and other country-based staff.

The ideal candidate will be a resilient team player, with sound judgement, strong attention to detail and the ability to juggle competing priorities under pressure.  They will have strong communication skills, both written and oral.  They should have an understanding of working for Government and a background in supporting distressed customers.  

 

Roles and responsibilities:

  • Printing Emergency Travel Documents, managing appointments and working to resolve complex applications.
  • Providing consular assistance in accordance with current guidelines, including visiting British nationals in hospital or jail, providing support to family members following bereavement, a child abduction or custody matter, and providing advice and assistance following a rape or sexual assault.
  • Maintaining case files on the corporate database and managing them to a satisfactory conclusion.
  • Maintaining close links with local authorities including, but not limited to law enforcement, correctional facilities, medical examiners, hospitals, morgues, mental health facilities and airlines.
  • Contribute to the wider work of crisis preparedness and response.
  • Any other duties as assigned, including exceptionally participate in call-out arrangements for emergency cases out of hours.

Working patterns:

This role is part time (20 hours a week), spread over five days a week.  Specific working hours can be agreed with line manager.

Due to the operational constraints of the role, the position is predominantly office-based and the successful applicant must be able to commit to working in the Los Angeles office. 

  • 3+ years of relevant work experience including working with the public (preferably to include previous consular or Government experience.)
  • Excellent communication skills, both written and oral, including the ability to communicate at all levels.
  • Ability to handle sensitive consular cases and distressed customers in a calm, professional manner, managing expectations and seeking further guidance where appropriate.
  • Superior problem-solving skills, sound judgement, attention to detail and the ability to remain calm under pressure.
  • Ability to prioritise, effectively manage, and execute multiple tasks at once.
  • A good knowledge of multi-cultural Britain, its language, and geography.
  • Proficiency in Microsoft Office and use of online databases.

  • Knowledge of local Government (California)
  • Experience in supporting distressed members of the public

 

Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Seeing the Big Picture

30 December 2024

Administrative Officer (AO)

Part-Time

20

Americas, Caribbean & Overseas Territories

United States

Los Angeles

British Consulate General

1

USD

25.79

hourly

17 February 2025

Under US State Department requirements, the UK Government in the US may only employ, as non-diplomatic staff, persons who are US citizens, US Permanent Residents or A visa holders with EAD cards*. If you hold a visa other than an A visa you are not currently eligible to work at our office. Please refer to our website for information on exceptions to this policy at www.gov.uk/government/world/usa. All selected candidates are subject to background checks and will require a security clearance prior to starting work. • A visas are acceptable at the Embassy and Consulates. The UK Mission to the UN (UKMIS) accepts G visas, and British Defence Staff (BDS) outposts accept A or NATO visas.

You may refer to our website for additional information: https://www.gov.uk/guidance/living-in-the-usa.

All selected candidates are subject to background checks and will require a security clearance prior to starting work.

The British Embassy and its US Network embraces hybrid working. We are an organization that also recognises the critical value of team-work and we embrace and endorse collaboration by ensuring that all staff attend the office flexibly yet regularly. 

Please note: The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).   

The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.  

Closing date of receiving applications is before 23:55 (Local Time) on 30/12/2024

Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.

Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

Employees who are not liable to pay local income tax on their Mission salary, e.g. some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.

Internal candidates must inform their supervisor before they apply to a different position.

The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, gender identity, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.            

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where (globalvacancies.org) you saw this job posting.

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