View Vacancy – SH, GZ – Operational Support Team Officer – Visa Writing + Enrichment Officer, AO

• Knowledge of UKVI operational processes.
• Previous experience working for UKVI, or in a similar role may be an advantage.
• Ability to work in a fast-paced environment.
• Good IT skills, knowledge of MS Office applications.
• Chinese Language (China posts only).

This vacancy is advertised as a full-time, temporary position until 30th September 2025 to be based in Shanghai and Guangzhou.

These jobs are temporary seasonal roles. There may be an option to extend by one month or apply for a permanent job at the end of the contract. 

Benefits:

We offer a competitive package which includes –

• A gross salary of CNY 12,844 for Chinese Nationals and an abated salary of CNY 17,990 for British Nationals and spouses/partners of diplomats who are ‘W’ (diplomatic) visa holders and meet passport criteria;
• Commercial insurance package including accidental, life, medical and business travel insurance
• 22 days annual leave entitlement in pro-rata which increases by 0.5 per full calendar year worked up to maximum of 25 days. We offer different types of compulsory leave in accordance to Chinese law, e.g. Maternity Leave, Paternity Leave, Marriage Leave, Parental leave, etc.
• In addition to the above compulsory leave, we also offer other types of leaves with pay e.g. Study Leave, Volunteering Leave to support staff who undertakes volunteering activities, Special Paid Leave to deal with emergencies involving a close family member, and more.
• Employee Assistance Programme which is a confidential service providing help, support and information to staff to resolve and manage situations causing concern whether at work or personal nature is available to staff 24/7;
• There is also plenty of opportunity to develop on and off the job, and establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professional skills. The Mission encourages a blended learning culture based on the 70/20/10 model which includes e-learning, mentoring, coaching, other development activities and role-specific required trainings. This offer also includes supporting staff members to take part in a 5 days of learning activities each year.

Learning and Development Opportunities:

No matter what stage of your career you’re at, you’ll have a positive impact and play a key role. We strongly believe in investing in our people – from day one, you’ll be assigned a dedicated buddy, have guidance from your line manager and support within the wider organisation. You’ll have the opportunity to develop on and off the job, and to establish expertise and build capability. We are strongly supportive of the job holder continuing to develop themselves. 

In addition, opportunities and activities include:

• Attending external events and conferences hosted by academic institutions, business chambers, etc.
• Learning and Development programmes, which have recently included leadership, line management, interpretation, presentation skills, effective remote working and trade policy.
• Opportunities for job shadowing across the network.
• An individual bid fund providing funding to support more tailored learning and development needs.

Working Patterns:

35 hours of work per week from Monday to Friday, 08:00-17:00. There will be occasions that require you work outside normal hours.

Other Information:

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy/Consulate General are subject to Terms and Conditions of Service according to local Chinese employment law.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline.”

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.  Applicants called for an interview will be assessed on the core behaviours listed above.

All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
 
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.