View Vacancy – Summer Relief Pro Consul (ALB24.210)

Why you should apply?

The successful candidate will contribute to wider consular objectives and Embassy priorities and support its positive working environment and actively participate in learning and development opportunities.

You will join a supportive team with a culture of continuous improvement and taking responsibility for personal learning and development. Consular work is challenging and very rewarding. Candidates should note that the different functions of the role will require the candidate to adapt to shifting priorities and operational objectives, whilst maintaining a commitment to excellent customer service.

Consular work brings staff into contact with people experiencing distressing and/or traumatic situations. A high degree of personal resilience is required. We also have a wellbeing programme to ensure colleagues are supported through these potentially challenging situations. You will also be part of a network of colleagues who work together and provide support and guidance to each other.

This position may require flexibility in working hours and in rare cases you may be asked to provide remote assistance out-of-hours (time off in-lieu will be provided).

• Proficiency in English and Albanian (written and spoken, minimum of C1 level for CEFR framework).

• Excellent communication and interpersonal skills; both written and oral, including the ability to communicate at all levels and an ability to support customers in difficult and traumatic situations.

• Previous experience in an office-based customer-facing role and the ability to respond to a wide range of customer needs.

• 1-2 years of relevant work experience (to include working with the public). Excellent customer focus using problem solving and judgement skills to deliver results within set deadlines; superb attention to detail, and an ability to work effectively and proactively without close supervision;

• Proven ability to prioritise a busy workload, effectively manage and execute multiple tasks, and work to deadlines and targets;

• Proficient IT skills, in particular Office 365 applications

• Flexibility, resilience, patience and the ability to confidently deal with difficult situations, including in an emergency or crisis.

• Ability to demonstrate a high level of discretion and responsibility.