Visitor Experience Assistant

We are looking for a Visitor Experience Assistant to ensure that every one of our 55,000 visitors to our reserve has a high-quality visitor experience.

Working with a team, you will make sure our visitors are warmly welcomed, enthused about the resident wildlife, and ultimately encouraged to support the work of the RSPB through membership.

About RSPB Saltholme

RSPB Saltholme is a family-friendly wetland reserve with accessible trails, a visitor centre, café, play area, 4 wildlife hides and many viewing screens designed to bring visitors closer to nature. From spring to summer, the reserve comes alive with blooming flowers, thriving reedbeds, pools and meadows rich in wildlife. Saltholme is home to species such as Water Rails, Reed Warblers and Reed Buntings, while its wetlands support nationally important numbers of wintering wildfowl and waders including Lapwing, Golden Plover and Wigeon. The reserve also hosts one of the UK’s largest inland breeding colonies of Common Tern each spring.

What is the role about?

We are looking for someone to ensure that every one of our visitors has a high-quality visitor experience, where they are warmly welcomed, enthused about the resident wildlife and ultimately encouraged to support the work of the RSPB through membership. We will be delivering a full event programme, and you will assist in delivering activities and events in a fun and innovative way. This is an ideal opportunity for someone who is keen to develop and grow in visitor engagement and events management.

You will be:

• Working with colleagues to ensure the effective, efficient and safe running of the centre, guaranteeing a high quality, on-brand, visitor experience.
• Working with the visitor centre and site management team to achieve financial targets and Key Performance Indicators (KPI) to deliver against our business goals
• Expected to ensure every visitor has positive and memorable contact with staff, whether they are individuals, small groups, large groups, school groups, people with disabilities, families etc,
• Assist with the facilitation of family activities and events, contributing ideas and suggestions to enhance the visitor experience.
• Ensure the visitor centre, together with its environment, visitor facilities and equipment are maintained and presented to a high standard.

Essential skills, knowledge & experience:

• Able to engage positively with visitors and encourage support for wildlife and nature
• Able to communicate clearly and confidently with a wide range of visitors and colleagues
• Able to organise and prioritise day-to-day tasks during busy periods
• Able to resolve day-to-day visitor or operational issues independently when needed
• Able to respond positively and professionally to visitor questions, feedback and customer service situations
• Able to work collaboratively with colleagues, volunteers and visitors
• Able to build positive working relationships with colleagues, volunteers and visitors
• Able to work weekends and occasional evenings as part of the rota

Additional Information

This is a Permanent Part-Time role for 19.5 hours per week including alternating weekends.

We are looking to conduct interviews for this position from the week commencing the 8th of June. For further information please contact [email protected]

As part of this application process, you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.