Visitor Experience Assistant – Seasonal

Job description

Our Visitor Experience Assistants are key members of our team who act as the first point of
contact for visitors – welcoming them to the Centre, where you will based, providing
information on what we do and helping people to learn more about Scotland’s amazing marine
wildlife and habitats. Your aim is to ensure that our visitors have a genuinely memorable
experience. The role provides an opportunity to both gain experience of, and deliver, excellent
customer service across our welcome point, retail, discovery experience and boat activities. At times, you will be asked to help the wider team, including the
café, so this role is never dull!

This is a seasonal position from June to October, minimum of 21 hours (over 3 days) per week.

Principal duties

We are looking for enthusiastic people who enjoy proactively engaging with customers across a
range of departments. You must have a desire to provide excellent customer care and a memorable
experience, often in a fast-paced environment. You should have an interest in Scotland’s marine
and coastal environment and environmental sustainability, although opportunities to learn more
about this will be provided in the role.

General

• Welcome everyone to the Centre and provide information to them on what they can do when
  visiting and our wider charitable activities.
• Support the booking systems for our experience activities (boats, discovery, and events)
  and process admission tickets and/or refunds.
• Promote the benefits of membership and/or our Friends and wildlife adoptions schemes to
  visitors.
• Support our volunteer team who assist with various activities in the Centre.
• Work safely, observing all Health & Safety policies and procedures.

Experience: You will support visitors to get the most from the exhibits, interactives,
and remote live cameras within our Discovery Experience, including giving information on local
wildlife sightings and presentations to groups of visitors on a range of topics (training will
be given). **Please note our Discovery Experience is currently closed because of flooding – due
to reopen later this year.

Retail: You will assist at our Information and Retail counter ensuring that all
displays and counters are appropriately stocked and presented, assisting with stock selection
and management, and supporting customer sales at the till or online. This is the key point for
providing general information to our customers.

Boats: you will support customers who wish to take one of our amazing wildlife boat
trips by processing bookings, providing information on what they might see and managing any
cancellations and refunds to customers.

Café: At peak times you will also support our café operations which will include
taking and processing orders at the till, serving meals, clearing and cleaning tables and
assisting in the dishwasher area.

Essential skills and experience

• Consistent delivery of a high-quality visitor experience
• Customer-focused attitude and experience
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative and prioritise your work.
• A team player – adaptable and flexible to a varied working environment.
• Attention to detail and providing accurate information.
• Ability to problem-solve.
• Basic IT and maths skills.

Desirable skills and experience

• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Our values

Our values underpin everything we do. We take pride in bringing these to life in all that we
do. We are:

• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of Scotland’s marine
  environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats and the
  actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and without bias.

Performance: To be measured against clearly defined measurable and challenging
goals.

Wage: We pay above the national minimum wage rate.

Benefits

• Working for a successful conservation and education charity in a stunning location.
• Pension available.
• Training and development for everyone.
• 20% discount in the charity’s Gift Shop and Seabird Café.
• 10% discount on the Scottish Seabird Centre boat trips.
• Free entry to the Discovery Experience, for you and family members (restrictions on numbers
  apply).
• Free access to a range of Scottish visitor attractions with an Association of Scottish
  Visitor Attractions card.

Applications: Tell us why you are keen to work with us – and when you are
available – in a covering letter and attach your CV. Please send both to [email protected]. Closing date for applications is 7 June 2024.

As we are keen to recruit as soon as possible, please apply now – we look forward to hearing
from you!