Visitor Experience Assistant x2

Positioned within the coronary heart of Abernethy reserve, surrounded by Caledonian pine forest and within the
shadow of the mighty Cairngorms, the Loch Garten Nature Centre is among the RSPB’s most
high-profile customer services, with a legacy of delivering a top-quality customer expertise
spanning over sixty years. We’re on the lookout for two part-time seasonal Customer Expertise
Assistants to affix the crew and assist ship the customer expertise on the Nature Centre.

Loch Garten is RSPB Scotland’s premier website for constructing assist for nature conservation. It’s
a 7-day-a-week seasonal facility and has not too long ago undergone a whole refurbishment which
widened the main target of the customer expertise from a single species (osprey) to a wider reserve
focus – particularly on the Caledonian pine forest habitat and the species which stay right here. We
are additionally nearing the top of a challenge to carry working water to the positioning, which can give us
higher services for guests and the crew, together with a Altering Locations for these with
disabilities. This represents an thrilling new period for the Loch Garten Nature Centre, and we’re
eager to share these upgraded services with a large viewers, serving to our guests to attach
with the character surrounding them and rising assist for nature conservation.

As a Loch Garten Customer Expertise Assistant, you’ll be a part of a devoted and enthusiastic
crew, together with customer expertise and retail, bringing the story of the forest to life for all
guests. Abernethy reserve is a part of the Cairngorms Join partnership, and you’ll work to
make sure the partnership goals are communicated successfully and inspiringly on the Nature Centre.

You’ll work with customer expertise and retail colleagues to make sure the environment friendly each day
working of the Centre – guaranteeing a top quality, on model, customer expertise for all, and
sustaining distinctive buyer care requirements. You’ll sometimes be requested to swap your
shift to patrol the native trails within the night with a colleague, to have interaction with guests who
could also be wild tenting, guaranteeing the forest and native communities are protected against customer
impacts, together with wildfire.

This is a perfect alternative for somebody who’s eager to develop and develop in customer engagement.

Obligations:

• Working with colleagues to make sure the environment friendly and easy day-to-day working of the
  Centre, upholding distinctive buyer care requirements.
• Ship a top-class, on-brand expertise for guests, guaranteeing each customer has constructive
  and memorable contact with the RSPB.
• Proactively facilitate and improve visits from folks / teams with extra wants.
• Give shows to guests through each day talks and infrequently assistance on guided walks. 
• Make sure the customer centre and environs, customer services and tools are maintained and
  offered to a excessive commonplace.

Important expertise, information and expertise:

• A ardour for nature and conservation.
• Glorious verbal communication and other people engagement expertise. 
• A crew participant with the flexibility to additionally work on personal initiative. 
• Capacity to reply to buyer wants and suggestions. 
• Capable of construct and keep robust working relationships.
• Capacity and willingness to work flexibly together with weekends and occasional evenings.

Fascinating expertise, information and expertise:

• Expertise of delivering a high-quality customer supply. 
• Working information of Equal Alternatives & Range.
• Well being and Security within the office.
• Capacity to journey in rural areas throughout work hours with out reliance on public transport.

This function relies in a distant and rural location and can contain lone working, weekend and
occasional night working. Some standby and on-call work can be required. A driving licence
is fascinating however not important. 

There are two part-time roles accessible for 16 hours per week every. These are fixed-term for
eight months and can begin as quickly as doable.

We need to conduct interviews for this place as quickly as appropriate candidates current
themselves, so please don’t delay in making use of. Please notice that we’re actively
recruiting for this emptiness, and reserve the appropriate to shut as soon as adequate functions have
been acquired.  For additional data please contact [email protected].

As a part of this software course of you’ll be requested to finish an software type together with
proof on the way you meet the abilities, information, and expertise listed above. 

We’re dedicated to creating an inclusive and numerous RSPB, by which everybody feels
supported, valued, and in a position to be their full selves. To realize our imaginative and prescient of making a world
richer in nature, we want extra folks, and extra numerous folks, on nature’s facet. Individuals of
color and disabled individuals are at the moment underrepresented throughout the atmosphere, local weather,
sustainability, and conservation sector. If you happen to establish as an individual of color and/or disabled,
we’re notably curious about receiving your software. Contact us to debate any
extra assist you might want to finish your software. 

The RSPB is an equal alternatives employer. This function is roofed by the Rehabilitation of
Offenders Act 1974. 

This function is just not eligible for UK Visa Sponsorship – the profitable applicant might want to have
a pre-existing Proper to Work within the UK as a way to be supplied an employment contract.