Visitor Experience Manager – Belfast’s Window on Wildlife

We’re looking for a natural leader with excellent people skills and a passion for connecting people with nature. In this role, you’ll inspire visitors to support nature conservation.

As Visitor Experience Manager, you will be responsible for leading and delivering our visitor experience, including:

• Engaging with the local community
• Partnership working
• Volunteer recruitment and management
• Collaborating with our communications team to deliver promotional activities, particularly social media content
• You’ll work closely with the Site Manager to ensure a cohesive visitor experience while aligning with HQ strategy for reserves delivery.

About You

The ideal candidate will have proven experience in community engagement, visitor experience, and communications. If that sounds like you, we’d love to hear from you!

Essential Skills, Knowledge & Experience:

• Educated to at least HND level or equivalent
• Ability to plan and prioritise workloads
• A natural leader who can motivate and inspire people
• Strong problem-solving skills and ability to work on your own initiative
• Ability to engage with the local community and respond to customer needs and feedback
• A sound understanding of the procedures necessary to run a visitor operation
• Proven track record of managing a visitor project or attraction
• Experience in analysing and interpreting data in a visitor experience environment
• Experience in planning and delivering a high-quality visitor offer
• Successful experience in managing a team of staff and/or volunteers

Desirable Skills, Knowledge & Experience:

• Tourism/leisure-related qualification
• Working knowledge of Equal Opportunities & Diversity
• Understanding of Health & Safety in the workplace

Role Details

• Permanent, Full-time (37.5 hours per week)
• Open to job share (minimum of two eligible applicants)
• Interview Date: On or around the 10th of April 2025
• For further information, contact [email protected]

Application Process

As part of your application, you’ll need to complete an application form demonstrating how you meet the skills, knowledge, and experience listed above.

This role requires completion of an Access NI check in addition to standard pre-employment checks.

We are committed to fostering an inclusive and diverse RSPB where everyone feels supported, valued, and able to be their full selves.

We actively encourage applications from people of colour and disabled people, as they are currently underrepresented in the environmental and conservation sector. If you identify as a person of colour and/or disabled, we’d particularly love to hear from you. Contact us if you need additional support during the application process.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

UK Visa Sponsorship is NOT available for this role. The successful applicant must already have the right to work in the UK.