Visitor Experience Manager – RSPB Minsmere

We’re on the lookout for a constructive and modern Customer Expertise Supervisor to assist us ship
superb experiences for our guests, join individuals with nature, drive visits to our reserve
and generate important earnings for the safety or our unbelievable nature and wildlife. It is a
fixed-term contract for six months.

About Minsmere:

Minsmere is the RSPB’s flagship nature reserve primarily based on the wild and picturesque Suffolk coast.
Residence to over 6000 totally different species Minsmere provides our guests entrance row seats to unbelievable
wildlife spectacles and views of a number of the UK’s rarest wildlife like Bitterns, Marsh
Harriers, Bearded Tits and Avocets.

Minsmere is recognised as considered one of Europe’s most vital areas for nature and biodiversity and
gives an enormous alternative to interact individuals, join them with nature and acquire their assist for
the RSPB’s important conservation work.

Concerning the position:

Distinctive customer expertise will probably be on the forefront of all you do, from creating and
delivering a worthwhile occasions programme to growing on-brand signage and interpretation for
our guests. You’ll be a superb communicator with expertise of individuals engagement and
interpretation, ideally inside a customer attraction. You’ll develop a advertising and marketing plan that
drives visits to our reserve and handle our fashionable social media channels to interact and encourage
guests earlier than they arrive.

Main a various crew of employees and volunteers with positivity and enthusiasm, you’ll be
commercially minded and organised to assist that crew in reaching elevated customer earnings,
footfall, and satisfaction. You should have a ardour for individuals engagement and perceive what
wonderful customer expertise appears like. You’ll be an important crew participant who embraces change,
evokes others to succeed in their full potential and enjoys working intently with all kinds of
individuals from retail, catering and membership to the land administration crew and the broader HQ
assist groups.

You will want a full, guide driving licence that’s legitimate within the UK and this position would require
common weekend and financial institution vacation working so flexibility is crucial.

Important abilities, information and expertise:

• Laptop literate to incorporate skilled use of social media adhering to model.
• Good working information of customer engagement strategies.
• Profitable expertise of managing and supporting a crew.
• Confirmed potential to plan and prioritise workloads.
• A pure chief who can encourage and encourage individuals.
• Downside fixing abilities and skill to work on personal initiative with excessive consideration to element.
• Capable of construct and preserve robust working relationships.
• Means to maximise alternatives for customer engagement and earnings technology.
• Assertive and resourceful with a confirmed monitor report of getting issues executed.
• Wonderful verbal and written communication abilities.
• Expertise of managing and delivering in opposition to targets and KPI’s.
• Expertise of planning and supply of a top quality customer provide.
• Confirmed monitor report of managing a profitable customer mission or customer attraction.
• A full, guide driving licence that’s legitimate within the UK.

Fascinating abilities, information and expertise:

• Working information of Equal Alternatives and Variety.
• Well being and Security within the office.
• Data of wildlife and conservation.
• Expertise of analysing and deciphering knowledge in a customer expertise surroundings.
• Means to handle and reply to buyer want and suggestions.

Though expertise in an analogous position is fascinating, we actively encourage anyone who believes
that they’ve the required transferrable abilities to use for this position. We’re after the proper
individual. For those who don’t fairly hit all the factors, however nonetheless hit the bulk, you need to nonetheless
apply!

Advantages:

• Flexi-time and day without work in lieu
• 34 days annual go away (together with financial institution holidays)
• Annual volunteer day with the RSPB or one other charity
• 4 weeks paid sabbatical for each 5 years of service
• 20% low cost in any respect RSPB shops
• Cycle to work scheme
• Free entry to the RSPB Employee Help Programme

Further Info:

It is a fixed-term position for six months, full-time for 37.5 hours per week. The RSPB reserves
the proper to increase or make this position everlasting with out additional promoting depending on
enterprise wants on the finish of the contract time period.

We wish to conduct interviews for this place on 26 April 2024. For additional
data please contact [email protected]

As a part of this utility course of you’ll be requested to offer a replica of your CV and full
an utility type together with proof on the way you meet the abilities, information, and expertise
listed above.

We’re dedicated to growing an inclusive and various RSPB, during which everybody feels
supported, valued, and capable of be their full selves. To realize our imaginative and prescient of making a world
richer in nature, we’d like extra individuals, and extra various individuals, on nature’s aspect. Individuals of
color and disabled persons are presently underrepresented throughout the surroundings, local weather,
sustainability, and conservation sector. For those who establish as an individual of color and/or disabled,
we’re significantly fascinated by receiving your utility. Contact us to debate any
further assist it’s possible you’ll want to finish your utility.

The RSPB is an equal alternatives employer. This position is roofed by the Rehabilitation of
Offenders Act 1974.

This position just isn’t eligible for UK Visa Sponsorship – the profitable applicant might want to have
a pre-existing Proper to Work within the UK to be able to be provided an employment contract.