Visitor Experience Manager – RSPB Minsmere

We’re in search of a optimistic and progressive Customer Expertise Supervisor to assist us ship
wonderful experiences for our guests, join folks with nature, drive visits to our reserve
and generate important revenue for the safety or our unbelievable nature and wildlife. It is a
fixed-term contract for six months.

About Minsmere:

Minsmere is the RSPB’s flagship nature reserve based mostly on the wild and picturesque Suffolk coast.
House to over 6000 completely different species Minsmere provides our guests entrance row seats to unbelievable
wildlife spectacles and views of a number of the UK’s rarest wildlife like Bitterns, Marsh
Harriers, Bearded Tits and Avocets.

Minsmere is recognised as considered one of Europe’s most necessary areas for nature and biodiversity and
provides an enormous alternative to interact folks, join them with nature and achieve their assist for
the RSPB’s important conservation work.

In regards to the position:

Distinctive customer expertise will likely be on the forefront of all you do, from creating and
delivering a worthwhile occasions programme to growing on-brand signage and interpretation for
our guests. You’ll be a wonderful communicator with expertise of individuals engagement and
interpretation, ideally inside a customer attraction. You’ll develop a advertising and marketing plan that
drives visits to our reserve and handle our widespread social media channels to interact and encourage
guests earlier than they arrive.

Main a various crew of employees and volunteers with positivity and enthusiasm, you’ll be
commercially minded and organised to assist that crew in reaching elevated customer revenue,
footfall, and satisfaction. You’ll have a ardour for folks engagement and perceive what
wonderful customer expertise seems to be like. You’ll be an awesome crew participant who embraces change,
conjures up others to achieve their full potential and enjoys working intently with all kinds of
folks from retail, catering and membership to the land administration crew and the broader HQ
assist groups.

You have to a full, guide driving licence that’s legitimate within the UK and this position would require
common weekend and financial institution vacation working so flexibility is important.

Important expertise, information and expertise:

• Laptop literate to incorporate skilled use of social media adhering to model.
• Good working information of customer engagement strategies.
• Profitable expertise of managing and supporting a crew.
• Confirmed skill to plan and prioritise workloads.
• A pure chief who can inspire and encourage folks.
• Downside fixing expertise and talent to work on personal initiative with excessive consideration to element.
• In a position to construct and preserve robust working relationships.
• Skill to maximise alternatives for customer engagement and revenue technology.
• Assertive and resourceful with a confirmed observe file of getting issues carried out.
• Wonderful verbal and written communication expertise.
• Expertise of managing and delivering towards targets and KPI’s.
• Expertise of planning and supply of a top quality customer supply.
• Confirmed observe file of managing a profitable customer undertaking or customer attraction.
• A full, guide driving licence that’s legitimate within the UK.

Fascinating expertise, information and expertise:

• Working information of Equal Alternatives and Variety.
• Well being and Security within the office.
• Data of wildlife and conservation.
• Expertise of analysing and deciphering information in a customer expertise surroundings.
• Skill to handle and reply to buyer want and suggestions.

Though expertise in an identical position is fascinating, we actively encourage anyone who believes
that they’ve the required transferrable expertise to use for this position. We’re after the appropriate
particular person. Should you don’t fairly hit all the standards, however nonetheless hit the bulk, it is best to nonetheless
apply!

Advantages:

• Flexi-time and time without work in lieu
• 34 days annual go away (together with financial institution holidays)
• Annual volunteer day with the RSPB or one other charity
• 4 weeks paid sabbatical for each 5 years of service
• 20% low cost in any respect RSPB stores
• Cycle to work scheme
• Free entry to the RSPB Employee Help Programme

Extra Data:

It is a fixed-term position for six months, full-time for 37.5 hours per week. The RSPB reserves
the appropriate to increase or make this position everlasting with out additional promoting depending on
enterprise wants on the finish of the contract time period.

We wish to conduct interviews for this place on 18 April 2024. For additional
info please contact [email protected]

As a part of this software course of you’ll be requested to supply a duplicate of your CV and full
an software kind together with proof on the way you meet the talents, information, and expertise
listed above.

We’re dedicated to growing an inclusive and various RSPB, wherein everybody feels
supported, valued, and in a position to be their full selves. To realize our imaginative and prescient of making a world
richer in nature, we want extra folks, and extra various folks, on nature’s aspect. Folks of
color and disabled persons are at present underrepresented throughout the surroundings, local weather,
sustainability, and conservation sector. Should you determine as an individual of color and/or disabled,
we’re notably concerned about receiving your software. Contact us to debate any
further assist it’s possible you’ll want to finish your software.

The RSPB is an equal alternatives employer. This position is roofed by the Rehabilitation of
Offenders Act 1974.

This position shouldn’t be eligible for UK Visa Sponsorship – the profitable applicant might want to have
a pre-existing Proper to Work within the UK with a view to be provided an employment contract.