Visitor Experience Officer – Cameron’s Cottage

Cameron’s Cottage is the RSPB’s new residential centre for young people set within the stunning woodlands at RSPB Franchises Lodge in the New Forest, providing activities and experiences that create lasting memories and ignite a lifelong interest in nature. 

We’re looking for a team player with excellent people skills, and a passion for connecting people with nature. Working at Cameron’s Cottage, you’ll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences.

We are looking for someone to support the Learning Officer in contributing to the development, integration and delivery of a high-quality visitor experience at Cameron’s Cottage that maximises support for nature and connects young people with wildlife. Through facilitating residential stays and delivering outdoor activities, you’ll be sparking an interest in the natural world, as well as building confidence and communication skills in the young people that visit.

The ideal candidates will have strong communication skills, proven experience at delivering events or working in an educational setting and a high standard of visitor engagement – if that’s you we’d love to hear from you!

Essential skills, knowledge and experience:

•  Computer literate to include professional use of social media to adhere to brand requirements.
•  Working knowledge of techniques to engage young people.
•  Excellent verbal and written communication skills.
•  Ability to plan and prioritise workloads.
•  A team player who can motivate and inspire people.
•  Problem solving skills and ability to work on own initiative.
•  Ability to manage and respond to customer needs and feedback.
•  Ability to maximise opportunities for visitor engagement.
•  Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

•  Ability to analyse and interpret data in a visitor experience environment.
•  Successful experience of managing or supporting a team of staff and/or volunteers.
•  Having contributed to a successful visitor project or visitor attraction.
•  Education related qualification or experience.
•  Working knowledge of Equal Opportunities and Diversity.
•  Health & Safety in the workplace.

This is a fixed-term, part-time contract for 6 months from the beginning of May to the end of October 2025 for 22.5 hours per week. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

We are looking to conduct interviews for this position week commencing 17th March 2025. For further information please contact [email protected].

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.