Visitor Operations Manager

Would you want to steer our customer operations at our UK Headquarters (The Lodge, Sandy) &
close by Fowlmere?

We’re searching for an enthusiastic, motivated particular person with wonderful individuals and
organisational expertise to steer our customer group (cafe, store, customer expertise) at The Lodge
and Fowlmere. Your job can be to steer the event, integration and supply of all of the
visitor-facing components on our two reserves, with the purpose of making an exemplar customer
expertise that maximises help for nature. This essential function, based mostly at RSPB The Lodge,
Sandy (but in addition protecting Fowlmere) is essential to delivering a fantastic welcome to round 100k guests
throughout two reserves.

The Lodge is a singular reserve, additionally the RSPB’s UK headquarters. There are trails exploring
heathland, woodland, exemplar wildlife gardens, and historical heritage; it’s dwelling to Nightjar,
Passion, Natterjack Toad and Dartmoor Ponies. It attracts over 60k guests, about 50% of whom
are households.

Fowlmere, close to Cambridge, is a jewel of a wetland the place round 25k guests take pleasure in exploring
reedbeds and moist woodlands, and seeing Water Vole, Marsh Harrier, Brown Trout and fenland
flowers.

Day-to-day this function will contain:

• Managing a group and constructing sturdy working relationships;
• Growing earnings streams,
• Monitoring funds and customer information;
• Growing profitable occasions;
• Overseeing publicity and interpretation; and
• Managing volunteers.

The function entails working to targets and can contain some weekend working and financial institution holidays.

This can be a nice alternative for somebody to have a giant constructive influence on RSPB earnings and
help, constructing a cohesive customer group, and fascinating and provoking each new and conventional
audiences at The Lodge & Fowlmere nature reserves. There can be alternatives for wider
working in collaboration with different RSPB reserves within the space.

Important expertise, information and expertise:

• Glorious verbal and written communications expertise.
• A pure chief who can construct and preserve sturdy working relationships, and inspire and
  encourage individuals in any respect ranges.
• Sound understanding of programs and procedures essential to run a business customer
  operation.
• Sound information of learn how to ship the very best customary of buyer care leading to
  exemplar visits.
• Expertise of efficiently recruiting, main and creating a group of volunteers and
  employees to ship a joined up, coherent and high-quality customer provide for all guests to the
  reserve.
• Expertise of pro-actively selling the customer provide to focus on audiences.
• Confirmed monitor report of setting and reaching agreed targets and KPI’s for earnings
  technology, high quality of go to and footfall targets for the reserve.
• Expertise of maximising alternatives for customer engagement, delivering model and
  changing visits into help (e.g. help for RSPB’s Saving Nature Technique).
• Expertise of organising occasions and actions with supporting documentation to make sure
  related RSPB procedures and authorized compliance necessities are met.
• Primary laptop literacy.

This can be a fixed-term, full-time function for two years. The RSPB reserves the fitting to increase
or make this function everlasting with out additional promoting depending on enterprise wants on the finish
of the contract time period.

We need to conduct interviews for this place from ninth November 2023.
Ought to you may have any enquiries about this emptiness, please contact [email protected]

As a part of this software course of you can be requested to supply a duplicate of your CV and full
an software type together with proof on the way you meet the talents, information, and expertise
listed above.

We’re dedicated to creating an inclusive and numerous RSPB, wherein everybody
feels supported, valued, and capable of be their full selves. To realize our imaginative and prescient of making a
world richer in nature, we’d like extra individuals, and extra numerous individuals, on nature’s facet. Individuals
of color and disabled individuals are presently underrepresented throughout the atmosphere, local weather,
sustainability, and conservation sector. If you happen to establish as an individual of color and/or disabled,
we’re significantly interested by receiving your software. Contact us to debate any
further help chances are you’ll want to finish your software.

The RSPB is an equal alternatives employer. This function is roofed the Rehabilitation of
Offenders Act 1974.

This function isn’t eligible for UK Visa Sponsorship – the profitable applicant might want to have
a pre-existing Proper to Work within the UK in an effort to be provided an employment contract.

Earlier than making use of for this function, we suggest studying via the candidate steerage notes
connected to the highest of this advert.