Volunteer Coordinator

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Volunteer Coordinator in Phoenix is responsible for collaborating with IRC staff to determine volunteer, intern needs. The Volunteer Coordinator will recruit, screen, train volunteers and interns; provide on-going support and guidance; liaise with programs to assess their needs; and manage volunteer information in a central database system. This position will also assist the Development Supervisor to ensure proper tracking and reporting of volunteer and intern hours.

Major Responsibilities:

Internship Coordination

• Ensure the IRC maintains an active, effective, professionally managed intern program.

• Liaise with program managers and other staff members on intern opportunities for their respective programs.

• Ensure assignment descriptions align with staff and client needs and are consistently formatted and posted.

• Organize three recruitment cycles (fall, spring, summer) and manage office-wide application and interview process.

• Oversee onboarding and exit process for all interns. This includes processing background checks, setting up and closing IRC accounts, leading general orientation and onboarding sessions, and managing other situations as needed

• Maintain relationships with all universities and community colleges in the area.

Volunteer Coordination

• Coordinate with staff to determine volunteer needs and post requests.

• Conduct outreach activities to attract new volunteers; recruit and interview candidates.

• Conduct regular information sessions for potential volunteers

• Conduct orientation sessions, training, and ongoing supervision for all accepted volunteers.

• Maintain regular communication and act as a liaison between IRC staff and volunteers.

• Maintain volunteer files; enter notes and records in database; manage timesheets and timesheet entries each month.

• Maintain individual files on all interns and volunteers, record and report all intern/volunteer time, and keep accurate electronic records. Coordinate with colleague(s) to ensure volunteer processing and documentation is tracked.

• Solicit opportunities to speak publicly about the work of IRC and actively recruit community involvement.

• Actively participate in the Volunteer Coordination Community of Practice.

• Conduct recognition events for volunteers and interns as part of a robust recognition and retention program.

• Actively participate in and recruit volunteers for IRC events as needed.

Outreach and Training

• Represent IRC at local meetings, seminars, forums, and other community outreach opportunities as needed.

• Conduct outreach, networking activities, and other advertising to recruit and educate potential donors, interns, volunteers, and partners as needed.

• Organize and lead info session webinars to provide an overview to potential volunteers of all current volunteer opportunities.

• Update and develop standard operating procedures to manage intern and volunteer lifecycle.

Key Working Relationships:

Position Reports to: Development Supervisor in Phoenix

Position directly supervises: N/A

Indirect Reporting: Development Director in Arizona

Other Internal and/or external contacts:

Internal: Development Director in Arizona, Phoenix Leadership team members

External: Community agencies, faith-based groups, corporate partners and community groups

Job Requirements

Work Experience: 3 years of related professional experience ideal.

Demonstrated Skills and Competencies

• Well organized with attention to detail.

• Ability to prioritize and to juggle multiple tasks simultaneously in a fast-paced environment.

• Proven ability to contribute both independently and as a key team member.

• Proficient in Microsoft Office applications (Word, Excel, Outlook)

• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

• Ability to work effectively in a multi-cultural setting.

• Self-direction and initiative, when needed, to take the lead and to follow through to completion.

**Education:**Bachelor’s degree from an accredited university or college preferred.

Language Skills: Fluent in English, both spoken and written.

Working Environment

• Combination of remote and onsite work in a standard office environment. As the transition away from virtual, remote work evolves, full time onsite will be required. Some evening and weekend hours will be required.

• Must have a valid driver’s license and access to insured, personal vehicle. Position will require using own transportation within service delivery area. Mileage reimbursement available.

Benefits: We offer our employees phenomenal benefits such as paid parental leave, generous time off, and excellent medical, dental, and vision options.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles. In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.

**Standard of Professional Conduct:**The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.