Warranty Administrative Specialist – Erbil

Position: Warranty Administrative Specialist

Reporting To: Warranty Manager

Duty Station: Erbil branch office

Responsibilities of the Job:

• Reviewing all types of warranty claims and submitting to TMC on timely manner.
• Resubmits all Returned & rejected claims promptly.
• Preparing and sending Warranty Claim Adjustment Report to TMC.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Reconciles all warranty Payable & Receivables payments through the appropriate accounting schedule, such as preparing and sending warranty certificates to dealer, warranty Claims Settlement report and following up with dealer warranty.
• Preparing and sending Parts Destruction report to dealers.
• Monitoring and supporting dealers’ staff on their daily warranty jobs and operation,
• Technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage.
• Conduct dealer visits and support dealer for warranty process and operation.
• Conduct Dealer Audit on proper Warranty storage method.
• Coordinate with Technical Team on Warranty parts that will be sent to Manufacturer and coordinate with shipping agent,
• Performs other duties as assigned.

Requirements:

• At least 1-2 years’ experience in a similar position
• Bachelor’s degree in Business/related field
• Proficiency in Microsoft Office applications (Excel, Power Point, Outlook, & Word)
• Fluency in English, Kurdish, and Arabic
• Valid Iraqi driving license
• Iraqi nationality

Soft Skills:

• Good Technical knowledge of vehicle service to verify proper documentation of repairs for warranty
• Analytical thinking, judgment and problem-solving skills are required
• Customer Service Skills
• Excellent organization skills
• Excellent communication skills