Warranty Administrative Specialist – Erbil

Toyota Iraq

Position: Warranty Administrative Specialist

Reporting To: Warranty Manager

Duty Station: Erbil branch office

Responsibilities of the Job:

  • Reviewing all types of warranty claims and submitting to TMC on timely manner.
  • Resubmits all Returned & rejected claims promptly.
  • Preparing and sending Warranty Claim Adjustment Report to TMC.
  • Resubmits all rejected claims promptly or receives authorization to write them off.
  • Reconciles all warranty Payable & Receivables payments through the appropriate accounting schedule, such as preparing and sending warranty certificates to dealer, warranty Claims Settlement report and following up with dealer warranty.
  • Preparing and sending Parts Destruction report to dealers.
  • Monitoring and supporting dealers’ staff on their daily warranty jobs and operation,
  • Technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage.
  • Conduct dealer visits and support dealer for warranty process and operation.
  • Conduct Dealer Audit on proper Warranty storage method.
  • Coordinate with Technical Team on Warranty parts that will be sent to Manufacturer and coordinate with shipping agent,
  • Performs other duties as assigned.



  • At least 1-2 years’ experience in a similar position
  • Bachelor’s degree in Business/related field
  • Proficiency in Microsoft Office applications (Excel, Power Point, Outlook, & Word)
  • Fluency in English, Kurdish, and Arabic
  • Valid Iraqi driving license
  • Iraqi nationality

Soft Skills:

  • Good Technical knowledge of vehicle service to verify proper documentation of repairs for warranty
  • Analytical thinking, judgment and problem-solving skills are required
  • Customer Service Skills
  • Excellent organization skills
  • Excellent communication skills

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