Wellbeing & Inclusion Administrator

Job Function 

As a Wellbeing & Inclusion Administrator you will present the complete vary of administrative providers inside Wellbeing & Inclusion which includes the Counselling Service, Incapacity Service and the Chaplaincy. 

You’ll ship frontline providers offering all service customers with skilled and delicate assist and knowledge, endeavor the function with a excessive diploma of discretion and diplomacy and with the capability to preserve strict confidentiality always. Directors can even have the emotional capability for the containment and empathy wanted to deal frequently with troubled and troubling people calmly and successfully.

Major Duties and Tasks

1. To work with minimal supervision relating to all workplace administration and clerical duties and methods to make sure the graceful operating of the workplace; recording and processing correspondences, processing consumer case information and basic administrative work. To watch service mailboxes and phone strains and reply to basic enquiries referring to provision throughout the Wellbeing & Inclusion group. To establish and escalate issues requiring senior stage enter and to make sure that enquiries are handled in a well timed method.

2. To assign appointments to college students in particular person, by phone or by e-mail and to synchronise workers appointment diaries accordingly. To undertake reception duties together with greeting arrivals, dealing with incoming queries, taking supply of mail, coping with cancellations and appointment rescheduling.

3. To offer a relaxed, skilled and sympathetic frontline service to all college students, mother and father, workers and different prospects, appearing as the primary level of contact to make sure that probably emotionally charged conditions are contained and {that a} constructive picture of the service and college is created and maintained.

4. To offer clear info and recommendation for college kids, mother and father, workers and different prospects directing them to sources of sensible assist in order that they will make assured and efficient use of them, whereas being conscious of departmental insurance policies and procedures, for instance, confidentiality and knowledge safety.

5. To course of and register pupil referrals, alerting different group members to potential issues so that shoppers obtain immediate assist acceptable to their particular person wants.

6. To retrieve pupil knowledge from the college’s pupil file system MyCampus, and to enter knowledge to the division’s bespoke databases (CORE NET and Goal Join) guaranteeing correct and complete consumer knowledge assortment. To supply correct statistics of the 12 months’s actions for the service’s annual report and report developments and conclusions to the Head of Service.

7. To watch and preserve service webpages and print supplies guaranteeing quick access to updated info and self-help supplies. To analysis, assess and order new and up to date supplies for the service as required.

8. Put together paperwork, displays and different supplies to a transparent temporary, utilizing established codecs and customary software program packages.

9. To collate info for FOI requests guaranteeing well timed and correct responses.

10. To boost and approve requisitions, pay invoices, problem items obtained notes and perform different monetary processing utilizing the Agresso monetary software program.

11. To assist new colleagues once they be part of the group, sharing information and function info.

Different

12. The service can function as much as 20:00, so flexibility in hours of labor might be required.

Data, {Qualifications}, Expertise and Expertise

Data/{Qualifications}

Important:

A1 Capability to show the competencies required to undertake the duties related to this stage of submit having acquired the required information and expertise in the same function, or, Scottish Credit score and Qualification Framework stage 5 or 6 (Nationwide 5 or 6 in English and Maths, Scottish Vocational Qualification stage 2 or 3 in administration) or equal, and expertise of private growth in the same function.

A2 Good information of all Microsoft Workplace software program.

A3 Data of wellbeing and incapacity associated points affecting college students in Larger Schooling.

A4 Understanding of related well being and security insurance policies and procedures relative to this kind of function, and the standard requirements and outputs required.

A5 Data of the Information Safety Act and dealing with confidential info.

Fascinating:

B1 Data of college methods e.g. T4 Net Publishing System, My Campus.

B2 Data of the College’s pupil assist panorama.

B3 COSCA Counselling expertise certificates or equal.

B4 Data of the DSA course of.

Expertise

Important:

C1 Capability to work collaboratively inside a group.

C2 Glorious interpersonal and communication expertise (each written and oral) and a willingness to develop these by way of new studying.

C3 Superior listening expertise and a developed sense of empathy.

C4 Capability to take care of function and acceptable boundaries with pupil shoppers, workers colleagues and different prospects and likewise strict confidentiality.

C5 Capability to work below emotional in addition to time stress, while sustaining accuracy of labor by way of consideration to element.

C6 Proficiency in use of economic file conserving methods reminiscent of wage forecasting and monetary auditing system.

C7 Capability to plan organise, prioritise and/or schedule work days and weeks forward, and to answer altering pressures or necessities.

Fascinating:

D1 Capability to make use of Excel features together with using formulae and pivot tables.

D2 Familiarity with accounting and finance software program.

Expertise

Important:

E1 Proof of related work expertise ideally inside a Larger Schooling, setting or in a scientific counselling/psychology division or service.

E2 Particular/demonstrable expertise of working sensitively and successfully with a spread of prospects.

E3 Expertise of each day frontline reception work inside a busy workplace surroundings.

E4 Expertise of prioritising day after day duties, managing competing priorities and dealing to deadlines.

E5 Expertise of manufacturing statistical info and replying to freedom of knowledge requests, auditing perform and creating studies.

E6 Expertise of working as a part of a group.

Fascinating:

F1 Expertise of Agresso Finance System.

F2 Expertise of working an internet appointment reserving system.

Phrases and Circumstances

Wage might be Grade 4, £22,681 – £25,138 each year professional rata.

This submit is part-time (17.5 hours per week), and open ended (everlasting).

As a part of Staff UofG you’ll be a member of a world altering, inclusive group, which values ambition, excellence, integrity and curiosity.

As a valued member of our group, you’ll be able to count on:

1 A heat welcoming and interesting organisational tradition, the place your skills are developed and nurtured, and success is widely known and shared.

2 A superb employment bundle with beneficiant phrases and situations together with 41 days of go away for full time workers, pension – pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, advantages and low cost packages.

3 A versatile method to working.

4 A dedication to assist your well being and wellbeing, together with a free 6-month UofG Sport membership for all new workers becoming a member of the College  https://www.gla.ac.uk/myglasgow/workers/healthwellbeing/.

We imagine that we will solely attain our full potential by way of the skills of all. Equality, range and inclusion are on the coronary heart of our values. Functions are notably welcome from throughout our communities and specifically folks from the Black, Asian and Minority Ethnic (BAME) group, and different protected traits who’re under-represented throughout the College. Learn extra on how the College promotes and embeds all features of equality and variety inside our group https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We recommend the ideas of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and maintain bronze, silver and gold awards throughout the College.

We’re investing in our organisation, and we are going to put money into you too. Please go to our web site https://www.gla.ac.uk/discover/jobs/ for extra info.