Job title:
WFM Services Consultant
Company
Ceridian
Job description
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada.About the opportunityThe Services Consultant guides the overall design and delivery of Ceridian Consulting Services engagements leveraging Dayforce to meet customer requirements and provides oversight and direction to team members. The Service Consultant is considered an expert in HCM consulting with a strong SaaS technology foundation and has been involved in multiple projects of diverse size & complexity with repeated project excellence over time. This individual works independently with customers and can influence outcomes based on knowledge in most or all skill areas. They have already distinguished themselves as an active and visible leader and enjoy coaching others.What you’ll get to do
- Provide Consulting Services to Customers
- Leads engagements that help prospects and customers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reporting and analytics.
- Ensures a smooth knowledge transfer process to the Ceridian Implementation team
- Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticals and complexity.
- Leads internal and external project and/or design meetings and provide status on progress of consulting services activities and deliverables
- Conducts peer reviews and other internal project quality assurance activities
- Either leads a CS engagement for Organizational Readiness best practices or provides guidance and input in preparation for rollout of the Ceridian solution
- Able to establish credibility and rapport with internal and external stakeholders at all levels of organization; comfortable with executives
- Is cool under pressure; often called on to lead difficult conversations with customers
- Takes unpopular stance if necessary and in the best interests of the customer/project
- Able to engage with multiple projects & customers at the same time
- Contribute to Internal Consulting Services Initiatives
- Design and document solutions and contributes to a solutions repository
- Document best practices and share with the Practice
- Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management)
- Regularly participate in internal process improvement initiatives
- Focus on Continuing Education
- Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
- Participate in Continuing Education sessions; lead Consulting Services best practice sessions
- Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
- Mentor others on HCM best practice implementation of new product features and functionality
- Provide Sales Support
- Support the sales cycle through solution review and feedback and assistance with scoping and estimation
- Participate in prospect discussions regarding solution overview and implementation considerations from a Consulting Services perspective.
Skills and Experience we value
- Bachelor’s degree or equivalent experience
- Master’s degree or post graduate coursework an asset
- Typically has 3 or more years of HCM consulting experience with an HCM software provider or consultancy
- Typically has 2 or more years of HCM implementation or relevant applications consulting experience
- Solid experience in business process mapping, organization readiness, and technology enablement
- Experience in change management an asset
- Technical Skills Requirements
- Has expert-level HR operations/business practices and technology enablement experience.
- Has advanced level HCM SaaS domain and implementation experience
- Dayforce product knowledge with an understanding of the critical interdependencies and data flow between all modules (desired).
- Has a knack for simplifying complex technical or business requirements and solutions that often present setbacks for others
- Proficient in Microsoft Office products
- Deep understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
- Functional Skills Requirements
- Excellent customer relationship and business acumen
- Demonstrates full competence in business function
- Ability to engage with multiple projects & customers at the same time and manage competing priorities
- Excellent organization, communication and collaboration skills
- Ability to lead and facilitate customer and internal workshops and sessions
- Ability to mentor junior consultants through peer reviews and other QA activities
- Acts as role model for Ceridian Cares
- Ability to provide consulting services scoping and solution guidance in the sales cycle
- Ability and willingness to travel to customer sites as needed
#Li-Remote
Expected salary
Location
Canada
Job date
Fri, 12 Jul 2024 05:53:51 GMT
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