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About Us
WodBoard, and it is sister model Evini, present administration software program for boutique well being and health companies. We assist facility house owners run their enterprise and helps their prospects reside more healthy lives. Our software program is an “all-in-one” and supplies every part companies have to run their day-to-day operations from funds, to memberships to prospects monitoring their progress and far, rather more. Our sector is besieged by long-term gamers with out-of-date expertise and unhealthy enterprise practices. We’re seen as a refreshing various that is new, upcoming and a participant that’s difficult the market.
We’re in search of a buyer assist government to hitch the workforce and take over the day-to-day working of our buyer assist.
In regards to the function
Your job is to assist our prospects on their journey utilizing our platform. You can be answering assist tickets from prospects and troubleshooting any challenge they encounter. We anticipate you to turn into an knowledgeable in our software program and be taught the platform inside-out to assist our prospects benefit from it. For extra complicated instances you’ll work carefully with the founder, technical employees and gross sales employees.
Because the function of assist is not a full-time job but there’s loads of different areas we would such as you to become involved in (see function tasks under). As the corporate grows you can scale the bits you take pleasure in and move on the remaining.
The corporate is a startup so you will must be a self starter and be capable to handle your individual workload. It is rising rapidly so there will be loads of profession development alternatives as the corporate grows.
The function is distant (UK based mostly) however there’s the occasional London meetup for some face-to-face time. As this can be a distant function so you will want a dependable web connection and quiet atmosphere to work.
Position Duties
- Cope with incoming assist emails, recording looms in replies the place required
- Attend Zoom calls with prospects
- Write assist articles for our documentation web site
- Proactively establish methods of enhancing the services we ship
- Create YouTube movies for characteristic stroll by way of
- Onboard new prospects
- Carry out software program walkthroughs with potential new prospects
- A capability to be taught new instruments rapidly and a willingness to leap into a number of completely different areas of the enterprise
Your Expertise
- Expertise utilizing cloud-based platforms
- 2+ years expertise offering assist in SaaS
- Expertise working in a startup the place you need to handle your individual time and agenda
- We’ve a technical software program product so you will love element and have expertise figuring out recreate steps for bugs
- Slightly little bit of technical talent would assist however isn’t required
- Any common participation in practical health/yoga/health club could be helpful however not required
We’re a start-up, and we do assume in a different way. In case your expertise aren’t an ideal match, that is probably not an issue – be happy to use however ensure you embrace why you’re match for the function.
Tips on how to Apply
We wish to get to know you out of your software so we’re not asking for the standard cowl letter. As an alternative please create a brief Loom (30-60s) explaining methods to clear up a query a buyer has beforehand contacted you with. We use the software Loom rather a lot in assist and you’ll signup for a free account if you happen to’ve not used it earlier than. Your Loom might be a query you’ve got had in a earlier function or it might be a common query folks ask on the web (eg methods to setup filters in Gmail, methods to add a video to YouTube and so forth). You too can use the Loom as a quick technique to introduce your self.
Ship your software to [email protected] along with your Loom url and CV or LinkedIn profile
Apply for this position
To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place (globalvacancies.org) you noticed this job posting.
