Work at Home Contact Center Agent

Job title:

Work at Residence Contact Middle Agent

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEW

WE’RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS

MCI is on the lookout for nationwide work from home customer support, assist desk, technical assist, and gross sales representatives to assist name demand. In these roles, you’ll deal with inbound buyer inquiries, or troubleshoot primary technical points, and help prospects in including or eradicating services. There are full-time positions . The positions supply aggressive base pay commensurate with expertise, function, schedule, stage, plus advantages for full-time, paid trip, and variable bonus and contest incentives. All it takes to get began is so that you can full a straightforward on-line utility and an off-the-cuff interview with a expertise acquisition specialist. When you wouldn’t have your gear, MCI will present it. You’ll need a house broadband connection.

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POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This place helps customer support, technical assist, and buyer gross sales interactions. This function requires you to work together with a whole lot of shoppers every week throughout the nation to resolve assist points, promote new services, and guarantee finest in school buyer expertise. Along with being the perfect within the enterprise in relation to buyer interactions, you will have to be assured, absolutely engaged, a workforce participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.

Our entry-level Contact Middle Representatives are accountable for the next duties:

• Hearken to prospects, perceive their wants, and resolve buyer points
• Make the most of programs and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with prospects
• Appropriately escalate buyer dissatisfaction with managerial workforce
• Guarantee first name decision by issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI gives all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Excellent candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The flexibility to guage, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Potential to multi-task, keep targeted and self handle
• Robust workforce orientation and buyer focus
• The flexibility to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the flexibility to construct relationships along with your workforce and prospects

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We consider that tough work ought to repay, so we guarantee that our compensation and complete rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common critiques and raises are awarded based mostly on tenure and efficiency, so our workers make extra annually.

Workers earn paid day off in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our workforce members get pleasure from and embrace financial incentive and prizes comparable to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our commonplace group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Participating Work Setting
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in an expert workplace surroundings. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to sit down/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be repeatedly required to function a pc and different workplace gear, together with a telephone, copier, and printer. The worker could sometimes be required to maneuver in regards to the workplace to perform duties; attain in any course; elevate or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (America or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job gives are contingent on background/safety investigation outcomes

REGARDING COVID-19

As an employer supporting crucial Federal, State, Provincial, and Business purchasers, we’ve got taken steps to make sure that we stay operational whereas taking each precaution potential to forestall the unfold of COVID-19 and preserve our workers protected.

Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers aren’t at their workstation.

REGARDING MASKS

To assist shield our candidates and workers, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated the usage of masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.

For extra info on MCI’s response to COVID-19 please go to .

REASONABLE ACCOMMODATION

In line with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a certified applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and consider variety is a profit to our workers, our firm, our prospects, and our neighborhood. All facets of employment at MCI are based mostly solely on an individual’s benefit and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place workers are handled with dignity and respect. All workers share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work surroundings.

MCI doesn’t discriminate towards any worker or applicant on the idea of age, ancestry, colour, household or medical care depart, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, rules, and ordinances. MCI will think about for employment certified candidates with legal histories in a way in line with native and federal necessities.

MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.

ABOUT US

MCI ( ) helps prospects tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, workers augmentation, , buyer companies, and IT Companies wants by offering common and specialised internet hosting, software program, workers, and companies.

In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Corporations 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization by digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Growth, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ various North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to offer potential candidates with a common overview of the function. It isn’t an all-inclusive record of the duties, obligations, expertise, and {qualifications} required for the job. You could be requested by your supervisors or managers to carry out different duties. You may be evaluated partially based mostly upon your efficiency of the duties listed on this job description.

The employer has the correct to revise this job description at any time. This job description shouldn’t be a contract for employment, and both you or the employer could terminate employment at any time, for any motive.

Anticipated wage

Location

New Glasgow, NS

Job date

Sat, 20 Jan 2024 01:08:20 GMT

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