Work at Home Contact Centre Sales Agent

Job title:

Work at House Contact Centre Gross sales Agent

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWWORK AT HOME CONTACT CENTRE SALES AGENTThe Sydney Name Centre (an MCI Firm) is searching for work from home, inbound gross sales representatives. On this roles, you’ll deal with inbound buyer inquiries, troubleshoot fundamental technical points, and help prospects in including or eradicating services.The place presents aggressive base pay plus advantages, paid trip, and variable bonus and contest incentives. All it takes to get began is so that you can full a simple on-line software and an off-the-cuff interview with a expertise acquisition specialist. If you happen to should not have your tools, MCI will present it. You will want a house broadband connection…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with lots of of consumers every week throughout the nation to resolve help points, promote new services, and guarantee finest in school buyer expertise. Along with being one of the best within the enterprise in terms of buyer interactions, you will want to be assured, totally engaged, a staff participant, and devoted to bringing a optimistic and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are chargeable for the next duties:

• Take heed to prospects, perceive their wants, and resolve buyer points
• Make the most of techniques and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with prospects
• Appropriately escalate buyer dissatisfaction with managerial staff
• Guarantee first name decision by way of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new workers with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. Supreme candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication abilities
• The power to sort swiftly and precisely (20+ phrases a minute)
• Fundamental information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the power to take care of common attendance and punctuality
• The power to guage, troubleshoot, and follow-up on buyer points
• A flair for battle decision, drawback fixing and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Potential to multi-task, keep targeted and self handle
• Robust staff orientation and buyer focus
• The power to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
• Glorious interpersonal abilities and the power to construct relationships along with your staff and prospects

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that tough work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common evaluations and raises are awarded based mostly on tenure and efficiency, so our workers make extra every year.Workers earn paid day without work in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our staff members get pleasure from and embrace financial incentive and prizes equivalent to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our commonplace group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace atmosphere. Whereas performing the duties of this job, the worker can be largely sedentary and can be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker can be recurrently required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker could sometimes be required to maneuver concerning the workplace to perform duties; attain in any path; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Should be approved to work of their nation of residence (The US or Canada)
• Should be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting important Federal, State, Provincial, and Business purchasers, we now have taken steps to make sure that we stay operational whereas taking each precaution doable to forestall the unfold of COVID-19 and hold our workers secure.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers should not at their workstation.REGARDING MASKSTo assist defend our candidates and workers, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated the usage of masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn line with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider range is a profit to our workers, our firm, our prospects, and our neighborhood. All facets of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place workers are handled with dignity and respect. All workers share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, shade, household or medical care go away, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, rules, and ordinances. MCI will contemplate for employment certified candidates with legal histories in a fashion per native and federal necessities.MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.ABOUT USMCI ( ) helps prospects tackle their CX and DX challenges in a different way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, workers augmentation, , buyer companies, and IT Companies wants by offering common and specialised internet hosting, software program, workers, and companies.In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by way of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to supply potential candidates with a common overview of the function. It isn’t an all-inclusive checklist of the duties, obligations, abilities, and {qualifications} required for the job. It’s possible you’ll be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partially based mostly upon your efficiency of the duties listed on this job description.The employer has the proper to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer could terminate employment at any time, for any purpose.

Anticipated wage

Location

Saskatchewan

Job date

Fri, 19 Jan 2024 02:58:43 GMT

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