Work At Home Customer Care Agent (Full-Time)

Job title:

Work At House Buyer Care Agent (Full-Time)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWWORK AT HOME CUSTOMER CARE AGENT (FULL-TIME)We’re on the lookout for full-time buyer care brokers to assist inbound customer support, assist desk, and back-office processing representatives for industrial and public sector assist positions. On this position, you’ll deal with inbound calls, troubleshoot fundamental technical points, construct robust relationships with prospects whereas professionally representing among the most recognizable manufacturers on the earth.Schedules range by website and venture; nonetheless, we will often discover one thing that works for everybody. It is a fantastic alternative so that you can begin your profession with our rising workforce, and with our industry-leading coaching, you’re certain to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought of for this place, you should full a full utility on our firm careers web page, together with screening questions and a quick pre-employment take a look at.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical assist, and buyer gross sales interactions. This position requires you to work together with lots of of shoppers every week throughout the nation to resolve assist points, promote new services and products, and guarantee finest at school buyer expertise. Along with being the very best within the enterprise in terms of buyer interactions, you have to to be assured, absolutely engaged, a workforce participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are chargeable for the next duties:

• Take heed to prospects, perceive their wants, and resolve buyer points
• Make the most of programs and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales expertise to improve
• Clarify and place the merchandise and processes with prospects
• Appropriately escalate buyer dissatisfaction with managerial workforce
• Guarantee first name decision by issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI supplies all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Splendid candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication expertise
• The power to kind swiftly and precisely (20+ phrases a minute)
• Fundamental data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, drawback fixing and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Potential to multi-task, keep centered and self handle
• Robust workforce orientation and buyer focus
• The power to thrive in a fast-paced setting the place change and ambiguity prevalent
• Glorious interpersonal expertise and the flexibility to construct relationships together with your workforce and prospects

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We imagine that tough work ought to repay, so we be sure that our compensation and complete rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common critiques and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.Workers earn paid break day in addition to paid holidays and paid coaching alternatives. Common each day, weekly and month-to-month incentives are a part of the general compensation our workforce members get pleasure from and embody financial incentive and prizes equivalent to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our normal group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Setting
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in an expert workplace setting. Whereas performing the duties of this job, the worker will probably be largely sedentary and will probably be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will probably be usually required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker could often be required to maneuver in regards to the workplace to perform duties; attain in any course; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Should be approved to work of their nation of residence (The US or Canada)
• Should be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting vital Federal, State, Provincial, and Industrial purchasers, now we have taken steps to make sure that we stay operational whereas taking each precaution attainable to stop the unfold of COVID-19 and preserve our staff secure.Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, each day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff should not at their workstation.REGARDING MASKSTo assist defend our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated the usage of masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.For extra data on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONPer the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a certified applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all elements of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Assets, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and imagine range is a profit to our staff, our firm, our prospects, and our group. All elements of employment at MCI are primarily based solely on an individual’s benefit and {qualifications}. MCI maintains a piece setting free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work setting.MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, shade, household or medical care depart, gender id or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant legal guidelines, rules, and ordinances. MCI will contemplate for employment certified candidates with felony histories in a fashion in step with native and federal necessities.MCI won’t tolerate discrimination or harassment primarily based on any of those traits. We adhere to those rules in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.ABOUT USMCI ( ) helps prospects tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, workers augmentation, , buyer providers, and IT Providers wants by offering basic and specialised internet hosting, software program, workers, and providers.In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Corporations 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working firms. MCI organically grows, acquires, and operates firms which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Improvement, Managed Providers, and Expertise Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to offer potential candidates with a basic overview of the position. It isn’t an all-inclusive listing of the duties, obligations, expertise, and {qualifications} required for the job. It’s possible you’ll be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partly primarily based upon your efficiency of the duties listed on this job description.The employer has the correct to revise this job description at any time. This job description just isn’t a contract for employment, and both you or the employer could terminate employment at any time, for any purpose.

Anticipated wage

Location

Prince Edward Island

Job date

Fri, 19 Jan 2024 06:02:14 GMT

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