Work-From-Home Customer Service Representative (Full-Time)

Job title:

Work-From-Dwelling Buyer Service Consultant (Full-Time)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEW

WORK-FROM-HOME CUSTOMER SERVICE REPRESENTATIVE

On the lookout for alternatives to work for a quickly rising firm? We’re searching for name middle representatives to help inbound and outbound customer support and gross sales initiatives for all kinds of purchasers. On this position, you’ll deal with inbound inquiries, troubleshoot fundamental technical points, and supply clients with high quality product and companies. Candidates ought to have wonderful communication abilities, keen to study on the job, and be extremely dependable.

There are all kinds of venture openings out there representing among the most recognizable manufacturers on this planet. Schedules differ by website and program; nonetheless, we are able to often discover one thing that works for everybody.

That is an entry-level place that gives on the job paid coaching. Whereas prior contact middle expertise isn’t required, expertise in customer support, tech help, inside gross sales or back-office help is a plus. Candidates needs to be extremely dependable, have nice communication abilities and be keen to consistently study on the job.

…

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This place helps customer support, technical help, and buyer gross sales interactions. This position requires you to work together with a whole lot of shoppers every week throughout the nation to resolve help points, promote new services, and guarantee greatest at school buyer expertise. Along with being one of the best within the enterprise in the case of buyer interactions, you will have to be assured, absolutely engaged, a crew participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.

Our entry-level Contact Heart Representatives are liable for the next duties:

• Hearken to clients, perceive their wants, and resolve buyer points
• Make the most of programs and expertise to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial crew
• Guarantee first name decision by issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI gives all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Supreme candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication abilities
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Fundamental data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the power to take care of common attendance and punctuality
• The flexibility to judge, troubleshoot, and follow-up on buyer points
• A flair for battle decision, downside fixing and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capacity to multi-task, keep centered and self handle
• Sturdy crew orientation and buyer focus
• The flexibility to thrive in a fast-paced setting the place change and ambiguity prevalent
• Wonderful interpersonal abilities and the power to construct relationships along with your crew and clients

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We consider that onerous work ought to repay, so we make it possible for our compensation and complete rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common evaluations and raises are awarded based mostly on tenure and efficiency, so our staff make extra annually.

Staff earn paid day off in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our crew members take pleasure in and embrace financial incentive and prizes akin to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our normal group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Participating Work Surroundings
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in an expert workplace setting. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to take a seat/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be often required to function a pc and different workplace gear, together with a telephone, copier, and printer. The worker could often be required to maneuver concerning the workplace to perform duties; attain in any course; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert power as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Should be approved to work of their nation of residence (The USA or Canada)
• Should be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes

REGARDING COVID-19

As an employer supporting essential Federal, State, Provincial, and Business purchasers, we now have taken steps to make sure that we stay operational whereas taking each precaution potential to forestall the unfold of COVID-19 and maintain our staff secure.

Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff aren’t at their workstation.

REGARDING MASKS

To assist shield our candidates and staff, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In areas the place state or native authorities has mandated using masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.

For extra data on MCI’s response to COVID-19 please go to .

REASONABLE ACCOMMODATION

In line with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all elements of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and consider variety is a profit to our staff, our firm, our clients, and our neighborhood. All elements of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece setting free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work setting.

MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, colour, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with legal histories in a fashion in keeping with native and federal necessities.

MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those ideas in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.

ABOUT US

MCI ( ) helps clients tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, workers augmentation, , buyer companies, and IT Companies wants by offering normal and specialised internet hosting, software program, workers, and companies.

In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Corporations 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization by digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to offer potential candidates with a normal overview of the position. It is not an all-inclusive checklist of the duties, obligations, abilities, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You can be evaluated partly based mostly upon your efficiency of the duties listed on this job description.

The employer has the appropriate to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer could terminate employment at any time, for any cause.

Anticipated wage

Location

New Glasgow, NS

Job date

Sat, 20 Jan 2024 00:59:52 GMT

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