Work Study – Box Office Customer Service Representative Work Study – Box Office Customer Service Representative

Details

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The Student Employees Division is seeking a Box Office Customer Service Representative. They will perform routine work in facilitating the box office ticket experience for patrons visiting the Rose Center for the Arts. This employee will report to the Rose Center for the Arts House Manager.

Examples of Duties & Responsibilities

• Assists House Manager in opening box office an hour before showtimes
• Uses Ticketing Platform (Arts People) to sell tickets and look up patron information as needed
• Manages the transaction of card and cash payments in a till
• Uses Ticketing Platform to pull income reports for House Manager
• Assists House Manager in counting attendees at doors before performance
• Assists patrons entering and exiting theaters during performance
• Assists House Manager in distributing programs to patrons during performances
• Checks lobby and theaters after events to dispose of trash and collect lost items; coordinates with House Manager and Security to return lost items
• Monitors audience and alerts House Manager and Security when needed
• Answers box office phone, documents messages, and returns calls as needed
• Assists House Manager with poster & flyer distribution on campus
• Assists House Manager in the merging of duplicate customer accounts in Ticketing Platform
• Maintains cleanliness of theaters, box office, and lobby areas
• Assists with filing income reports, volunteer agreements, volunteer timesheets, and music library as needed

Typical Qualifications

• Customer service skills
• Personal Hygiene
• Time management skills
• Ability to work unsupervised and deliver quality work
• Great communication skills
• Team player
• Perform other duties as assigned

Must pass a background check

Uniform: all black clothing (button-down top) and closed toe shoes

Supplemental Information

Equal Employment Opportunity

Lower Columbia College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, citizenship or immigration status, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Reauthorization Act and Washington State’s Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. All Inquiries regarding compliance with Title IX, access, equal opportunity and/or grievance procedures should be directed to Kendra Sprague, Vice President of Foundation, HR & Legal Affairs, 1600 Maple Street, PO Box 3010, Longview, WA 98632, title9@lowercolumbia.edu, Phone number, (360) 442-2120, Phone number/TTY (800) 833-6388.

• Learn more on our Non-Discrimination and Anti-Harassment page.
• The college is compliant with Title IX best practices. For more information, visit About Title IX.
• The college encourages qualified members of protected classes to apply.

Diversity, Equity & Inclusion

LCC celebrates and embraces diversity of all kinds, including differing beliefs, cultures, people, and experiences. We commit to institutional and individual changes that recognize, understand, and challenge patterns of social inequity and systemic disparities within our ever-changing world. For more information, see Diversity & Equity.

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College’s commitment to safety and security on campus, Lower Columbia College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Lower Columbia College’s Annual Security and Fire Safety Report is available online at lowercolumbia.edu/CleryASFR.

Mission, Vision & Values

Our Mission, Vision & Values define our reason for being, and provide the framework for planning and improvement efforts at LCC. For details on LCC’s Mission, Vision & Values, see our Strategic Plan.

Application Procedure and Requirements

An online application must be completed for consideration. Paper submissions or emailed materials will not be accepted. A complete application must also include the following documents (attached or in the online application itself):

• Resume
• Cover Letter (Letter of Interest)
• Work study award letter (please attach to application, if you are unable to attach during application process, this will be required prior to employment in a work study position)
• Unofficial transcripts (if applicable)

Upon request, accommodations are available for persons with disabilities for the Lower Columbia College hiring process. Please contact Human Resources to request an accommodation. The Human Resources Office is accessible to persons with disabilities.

Conditions of Employment

• If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate legal authorization to work for the duration of this position as required by the Immigration Reform Control Act of 1995.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• The College is committed to maintain an environment for teaching and learning which is free of drugs and alcohol.

Lower Columbia College Human Resources

For any questions regarding this job advertisement and/or department or campus culture, please call our Human Resources office at (360) 442-2120, or email us directly at hr@lowercolumbia.edu.

Paid Sick Leave

Student employees (work study and student help) accrue sick leave at a rate of 1 hour for every 40 hours worked. A sick leave balance not to exceed 40 hours will be carried over into January each year.

On-site Childcare Center

The Early Learning Center is a state licensed program that offers high quality childcare for children ages 1 month through kindergarten entry to students, staff and faculty. The center is open Monday through Friday 7:30 a.m. to 5:30 p.m. The program is a participant of the Washington State Early Achievers quality rating and improvement system and rated a level 4-Quality Level of Excellence. Our teachers are trained in the Early Childhood Education field.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Red Devil Wellbeing

Red Devil Wellbeing is LCC’s employee wellness program that strives to help employees improve and maintain their wellbeing enabling them to live healthier and more fulfilling lives.

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