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EUROCONTROL - Supporting European Aviation
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Job Description
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Description
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Your role will be to:
- Provide expertise in business continuity, contingency and crisis management related activities, in particular:
Business requirements and business impact assessments:
- Define, capture and document business service requirements in close collaboration with the affected services and perform business impact and risk analysis.
Contingency management:
- Act as interface between various internal operational and technological services and review contingency agreements based on the existing disaster recovery plans.
- Plan, conduct and report on disaster recovery exercises, including follow up of actions/incidents stemming from the exercise.
- Contribute to call for tenders and manage relevant contracts.
Crisis management:
- Organize (plan, prepare, contribute) and run the European Aviation Crisis Coordination Cell (EACCC) and the ICAO volcanic ash (VOLCEX) exercises.
- Maintain the crisis portal based on input from all relevant internal and external stakeholders (ANSPs, airlines, state focal points, etc.).
- Act as interface between the Network Manager Incident Coordination Procedure (NMICP) process and the Agency crisis management and continuity process.
- Contribute to projects, audits, meetings, etc and train/brief staff (state focal points, internal community, etc) on the disruption and crisis processes.
- Carry out any other task in line with the main purpose of the job.
REQUIRED QUALIFICATIONS, EXPERIENCE & COMPETENCIES
Candidates must meet one of the following educational and experience criteria. Experience should have been gained in the aviation/air traffic domain or within a comparable regulated industry.
- University degree of 4 years followed by a minimum of 3 years’ relevant working experience.
- University degree of 3 years followed by a minimum of 4 years’ relevant working experience.
- Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
- Experience in business continuity management, contingency and risk assessment.
- Experience in identifying, developing and documenting processes.
- Stakeholder management skills. Experience in managing external stakeholders (ANSPs, Member States, etc.) would be an advantage.
- Impactful presentation style.
- Communication: you adapt your communication to different situations and audiences.
- Customer focus: you adapt services to respond to customer needs.
- Quality focus: you set and foster high quality standards.
- Planning and organising: you know how to plan ahead and adapt as required.
- Managing Change: you support the change process.
- Ability to work in a multinational and multicultural environment.
- Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
- The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1/C2. The selected candidate will have to acquire, at least, a basic knowledge of French at level A1/A2 before the end of the probation period.
- The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).
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