Business Continuity Management Expert

EUROCONTROL - Supporting European Aviation




Your role will be to:

  • Provide expertise in business continuity, contingency and crisis management related activities, in particular:

Business requirements and business impact assessments:

  • Define, capture and document business service requirements in close collaboration with the affected services and perform business impact and risk analysis.

Contingency management:

  • Act as interface between various internal operational and technological services and review contingency agreements based on the existing disaster recovery plans.
  • Plan, conduct and report on disaster recovery exercises, including follow up of actions/incidents stemming from the exercise.
  • Contribute to call for tenders and manage relevant contracts.

Crisis management:

  • Organize (plan, prepare, contribute) and run the European Aviation Crisis Coordination Cell (EACCC) and the ICAO volcanic ash (VOLCEX) exercises.
  • Maintain the crisis portal based on input from all relevant internal and external stakeholders (ANSPs, airlines, state focal points, etc.).
  • Act as interface between the Network Manager Incident Coordination Procedure (NMICP) process and the Agency crisis management and continuity process.
  • Contribute to projects, audits, meetings, etc and train/brief staff (state focal points, internal community, etc) on the disruption and crisis processes.
  • Carry out any other task in line with the main purpose of the job.


Candidates must meet one of the following educational and experience criteria. Experience should have been gained in the aviation/air traffic domain or within a comparable regulated industry.

  • University degree of 4 years followed by a minimum of 3 years’ relevant working experience.
  • University degree of 3 years followed by a minimum of 4 years’ relevant working experience.
  • Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
  • Experience in business continuity management, contingency and risk assessment.
  • Experience in identifying, developing and documenting processes.
  • Stakeholder management skills. Experience in managing external stakeholders (ANSPs, Member States, etc.) would be an advantage.
  • Impactful presentation style.
  • Communication: you adapt your communication to different situations and audiences.
  • Customer focus: you adapt services to respond to customer needs.
  • Quality focus: you set and foster high quality standards.
  • Planning and organising: you know how to plan ahead and adapt as required.
  • Managing Change: you support the change process.
  • Ability to work in a multinational and multicultural environment.
  • Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
  • The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1/C2. The selected candidate will have to acquire, at least, a basic knowledge of French at level A1/A2 before the end of the probation period.
  • The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).





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