Associate Resettlement and Complementary Pathways Officer

UNHCR - United Nations High Commissioner for Refugees

Hardship Level (not applicable for home-based)

A (least hardship)

Family Type (not applicable for home-based)


Staff Member / Affiliate Type


Target Start Date


Job Posting End Date

June 6, 2024

Terms of Reference

International individual contracts apply to a person who does not reside in the country where he or she is to perform the services.

Individuals cannot be hired under an international individual contract in the country of their nationality or permanent residence.

Selected candidate will be required to work from San Salvador, El Salvador

Only shortlisted candidates will be notified and may be required to sit for a test and will undertake a competency-based interview.

The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

UNHCR is committed to diversity and job inclusion, therefore, all people are encouraged to apply for this vacancy regardless of religion, age, sex, ethnicity, disability, gender identity or expression, or sexual orientation.

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at:
Associate Resettlement and Complementary Pathways Officer – IICA1, UNOPS

1. General Background
The United Nations High Commissioner for Refugees (UNHCR) is the agency of the United Nations System with the mandate to provide international protection and seek and promote durable solutions that respond to the needs of the refugee population, asylum-seekers, internally displaced people and other persons of interest.

El Salvador has a population of 6.3 million people, with at least 20% of El Salvador’s population living abroad. The flow of remittances by Salvadorans represents an important revenue for the country. According to the 2022 Multipurpose Household Survey, 26.6% of the population in El Salvador live below the poverty line, out of which 8.6% are extremely poor. The rise in food prices impact social stability, exacerbating inequalities and vulnerabilities to shocks. Earthquakes, hurricanes, and tropical storms hit hard in the past.

Like other countries in the region, El Salvador was historically affected by violence and displacement within the country and abroad. However, the situation in progressively changing generating opportunities to advance solutions to internal displacement. Changes in public security present opportunities for finding medium- and long-term solutions in communities historically affected by gang violence and territorial control.

El Salvador is committed to identifying and addressing protection and solutions for refugees, internally displaced people, returnees with protection needs, and stateless individuals. El Salvador is party to the 1951 Convention Relating to the Status of Refugees and its 1967 Protocol, and to the 1954 Convention Relating to the Status of Stateless Persons. In 2020, El Salvador approved the Special Law for the Care and Integral Protection of Victims of Violence in Conditions of Forced Internal Displacement.

Since July 2019, El Salvador is actively engaged in the Comprehensive Regional Protection and Solutions Framework (MIRPS in Spanish), a regional application of the Global Compact on Refugees. Growing mixed population flows across the countries in the north of Central America is a priority in the regional agenda. The increasingly complex human mobility context demands additional efforts for coordinating protection-oriented responses.

UNHCR’s 2023-2026 Strategy in El Salvador builds upon continuous assessments of existing needs and progress to protect, assist, and find solutions for internally displaced and at risk of displacement persons, refugees, asylum- seekers, and returnees with protection needs.

UNHCR is active in the implementation, coordination, and monitoring of the 2022-2026 United Nations Sustainable Development Cooperation Framework (UNSDCF), which prioritizes responses to the needs of internally displaced people and refugees. UNHCR is an active member of the Humanitarian Country Team. UNHCR leads the Protection Sector and co-leads the CCCM and Shelter sectors.

UNHCR seeks to meaningfully engage, empower, inform, and seek the views of people in decisions that affect their lives, as drivers for greater equality and social cohesion. UNHCR’s activities are present in over 40 communities and 17 Municipalities nationwide.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.     

2. Purpose and Scope of Assignment
The Associate Resettlement and Complementary Pathways Officer takes part in assessing cases for resettlement and conducting interviews as well as monitoring procedural compliance and quality of case submissions. The incumbent’s primary role is to support resettlement and complementary pathways activities in his/her Area of Responsibility (AOR) through identification of needs, submission of cases, monitoring procedural compliance, integrity and quality of case submissions, and ensure progress against targets. The role may also involve managerial responsibilities in supervising staff and affiliate workforce. S/he contributes to comprehensive protection and solutions strategies and needs to make resettlement both strategic as well as responsive to the needs of people of concern to UNHCR.

3. Monitoring and Progress Controls
• Identify, interview, assess resettlement and complementary pathways needs, and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals.
• Support monitoring of activities for resettlement and complementary pathways, as applicable, to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders.
• Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery.
• Support the management of processes to ensure that persons of concern and partners receive up-to-date and accurate information on UNHCR’s resettlement and complementary pathways policies and procedures.
• Support the implementation of UNHCR’s global resettlement and complementary pathways policies, procedures and guidelines in the AOR.
• Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards.
• Support and contribute to measures that enhance the prevention, detection and response to fraud committed by persons of concern generally and in resettlement and complementary pathways in particular.
• Support senior management in maintaining regular contact and close cooperation with resettlement countries and partners to ensure effective delivery of resettlement and complementary pathways; and adherence to adequate protection standards.
• Support government officials and partners undertaking missions related to resettlement and complementary pathways.
• Assist selection missions by resettlement countries to the region/country operations.
• Stay abreast and analyse the implication of political, legal, social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways.
• Contribute to the development and enhancement of policy and guidelines for resettlement and complementary pathways practices.
• Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement and complementary pathways process; comply with UNHCR policy and guidelines on HIV/AIDS.
• Promote and support the establishment of mechanisms for preventing fraud in resettlement and complementary pathways activities to maintain the integrity of the resettlement and complementary pathways process in the AOR.
• Assist in the production of up-to-date and accurate statistics, analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the country/ region’s performance in meeting resettlement targets, challenges and responses.
• Contribute to comprehensive protection and solutions strategies in the country operation or region.
• Perform other related duties as required.     

4. Qualifications and Experience
3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree.

a. Education
Political Science; Social Sciences; International Law; Law; International Public Law; International Refugee Law; International Human Rights Law; Refugee and Forced Migration International Relations; or other relevant field.

b. Work Experience
At least 1 year of professional work experience relevant to refugee protection work, preferably within the international capacity. Demonstrated experience in casework or case management, preferably in a refugee or immigration context.

Sound understanding and ability to implement UNHCR’s policy and global strategic priorities, such as AGDM, IDP, Statelessness, and HIV/AIDS, in the area of responsibility at appropriate level. Diverse field experience. Experience working in a multi-cultural environment.

c. Language
Fluency in English and Spanish essential. Resettlement interviews conducted in Spanish, and primary work product produced in English.

d. Key Competencies
Functional Skills
• Resettlement/Repatriation/Voluntary Repatriation
• Resettlement Anti-Fraud Policy and Procedures
• Experience in Operations facing mixed migratory movements
• Database Management

Core Competencies
• Accountability
• Communication
• Organizational Awareness
• Teamwork & Collaboration
• Commitment to Continuous Learning
• Client & Result Orientation

Managerial Competencies
• Empowering and Building Trust
• Managing Performance
• Judgement and Decision Making

Cross-Functional Competencies
• Analytical Thinking
• Planning and Organizing
• Political Awareness


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This position doesn’t require a functional clearance



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