Call Center Agent – Loan Inbound Calls

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Located in Mesa, AZ

Salary: $18 + Bonus Opportunities

Job Summary:

We are seeking a bilingual (English/Spanish) Call Center Agent to join our team at Smart Customer. In this role, you will primarily handle inbound calls related to loan inquiries, processing approximately 50 calls per day, with an average of 25–35 connected calls. You will also make some outbound calls using a dialer system to follow up on late payments and encourage customers to bring their accounts current.

Agents are responsible for:

Taking payments over the phone
Explaining loan processes after funding
Maintaining a professional and patient tone
Using computer systems effectively to manage accounts and customer details

Requirements:

Bilingual – Fluent in Spanish and English
Computer savvy with strong typing skills
Ability to stay organized and professional under pressure
Experience in customer service or call center work preferred
Friendly, clear, and patient communication skills

Express Office: Mesa

849 North Dobson Road

Suite 107

Mesa, AZ 85201

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