Medisys Health Network
Call Center Associates – Pre Hospital Care
Department: Pre-Hospital Care Jamaica Hospital Medical Center – Queens, NY
Work Schedule: On-Call Salary: $24.89/hr.
Jamaica Hospital Medical Center, a 404-bed, Level I Trauma Center, has been ranked among the top 5% in the nation for Clinical Excellence (Healthgrades 2020). We are dedicated to providing high-quality, cost-effective care to our diverse Queens community.
We are currently seeking On-Call Center Associates to join our 24-hour Call Center and support daily transportation coordination operations.
Role Overview:
As a Call Center Associate, you will oversee the daily operations of the Transportation Coordination Center, ensuring efficient patient movement and emergency response coordination.
Key Responsibilities:
- Assign daily work schedules and make real-time adjustments.
- Tracking driver status and responding to schedule changes.
- Implementing hospital disaster protocols and facilitating emergency communications.
- Receiving, processing, and coordinating emergent & non-emergent transport from hospital sites.
- Utilizing radio, cellular, and paging systems to coordinate transport needs.
- Arranging external transportation for staff as needed.
- Maintain logs, register, and computer records, to ensure accurate call documentation.
- Collecting, reviewing, and forwarding ambulance reports,
- Operating company vehicles when necessary.
Tagged as: call center associate, per diem
What You Bring:
- Current NY State Emergency Medical Technician (EMT) Certification or Higher (Required)
- Valid New York State Driver’s License (Required)
- High School Diploma or Equivalent (Required)
- Computer & Database Experience (Required)
- Healthcare Experience (Preferred)
- Strong Communication & Organizational Skills
- Ability to Work Under Pressure & Make Quick Decisions
- Knowledge of Medical Terminology & Office Procedures
Why Join Us?
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$24.1888 / hr.
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