Call Center Patient Access Representative II, Cardiology, Cardiac Access Center

Job Posting Summary

We are looking to add a Call Center Patient Access Representative II at the Baptist Cardiac Access Center, located near Phillips Highway and Baymeadows in Jacksonville, FL. This is a full-time, day-shift opportunity. The hours for this position are typically between 7:30 AM to 5:30 PM, Monday through Friday. Depending on the needs of the office, hours may vary on occasion.

As the Call Center Patient Access Representative II, you will work in a Call Center environment for the Cardiology department, which consists of providing business services for patients and the healthcare system. Duties include utilizing multiple systems and interfaces to register Cardiology patients accurately and efficiently, cross-training in order to work in multiple patient access areas, maintaining service excellence to patients and visitors, and contributing to PAS Goals as defined annually. This campus has onsite parking options and amazing benefits!

The Call Center Patient Access Representative II will be responsible for:

• Possessing a strong understanding of State and Federal regulations
• Maintaning a strong professional relationship with all clinical and non-clinilal team members
• Articulating compliance documentation
• Ensuring completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines
• Managing a large amount of inbound and outbound calls in a timely manner
• Managing Central Scheduling Voicemail
• Scheduling patient appointments with BHS cardiologists
• Following call scripts for handling different scenarios
• Identifying customer needs and providing solutions
• Managing Scheduling OnBase queue and indexing documentation in EPIC
• Data Entry Tasks
• Routing calls appropriately
• Providing Excellent Customer Service

This Call Center Patient Access Representative II opportunity will be located at the Baptist Cardiac Access Center. If you are interested in this full-time opportunity, please apply now.

Full/Part Time

Full-Time

Shift Details

Days

Education Required

High School Diploma/GED

Education Preferred

Associate’s Degree

Experience

• One-Two Years Customer Service Experience Required
• One-Two Years Insurance Experience Required
• One-Two Years Healthcare Experience Required

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) Preferred

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.

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