Call Center Representative

Company: Global School Solutions

Location: Puebla, Mexico

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers within the Philippines. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage potentially large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Preferred

• Previous experience in a customer support call center role
• Ability to speak, read, and write in English
• Track record of over-achieving quota

To apply please submit your resume along with the desired position and company you are applying to by email to careers@moralesbrands.com

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