Call Center Specialist – (Energy/Utilities)

JOB RESPONSIBILITIES:

• Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner
• Learn our portfolio of Energy Conservation programs
• Uncover customer needs and interests, help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial
• Discuss eligibility requirements as defined in the terms and conditions
• Partner with program teams to ensure timely resolution of customer inquiries
• Route customers to the appropriate Energy Conservation program
• Document customer interactions
• Other duties as assigned

QUALIFICATIONS:

Basic Qualifications:

• High School Degree or Equivalent
• Prior call center experience, prefer a minimum of 3 years prior experience in call center environment
• Working knowledge of call center practices and technology
• Polished verbal communication skills
• Interpersonal skills, ability to quickly establish rapport with customers
• We value bilingual applicants (Spanish)

Additional Qualifications:

• Schedule flexibility, evenings may be required occasionally in the future (until 8pm)
• Saturdays may be required in future (one Saturday a month)

“Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.”

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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