Express Services
Call Center Supervisor
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Located in Mesa, AZ
Salary: $55-70K
Call Center Lead / Supervisor
???? Mesa, AZ (Onsite) ???? Full-Time ???? $55,000–$70,000/year (DOE)
We are seeking a Call Center Lead or Supervisor with a passion for team development, accountability, and performance. If you have a strong background in coaching agents, managing productivity, and driving results in a fast-paced call center environment, this could be a great next step in your career.
What You’ll Do
- Lead and motivate a team of call center agents to meet and exceed daily performance goals.
- Monitor productivity, call metrics, and service quality standards.
- Provide real-time coaching, performance feedback, and training to agents.
- Support with onboarding and continuous development of team members.
- Track KPIs and collaborate with management on process improvements.
- Ensure consistent communication, accountability, and operational excellence.
- Assist with escalations and support agents in delivering exceptional service.
Schedule & Compensation
- Schedule: Monday–Friday availability required between 7:00 AM – 7:00 PM (8-hour shifts, 40 hours/week)
- Location: Onsite in Mesa, AZ
- Compensation: $55,000–$70,000/year, depending on experience
What We’re Looking For
- 2–3+ years of leadership experience in a call center or contact center environment.
- Proven track record in managing metrics (calls, hold times, resolutions, etc.).
- Strong communication, coaching, and team-building skills.
- Experience in training and performance improvement strategies.
- Ability to thrive in a fast-paced, customer-focused setting.
Express Office: Mesa
849 North Dobson Road
Suite 107
Mesa, AZ 85201
Email us
Apply Now
Call Center Supervisor
Share
Located in Mesa, AZ
Salary: $55-70K
Call Center Lead / Supervisor
???? Mesa, AZ (Onsite) ???? Full-Time ???? $55,000–$70,000/year (DOE)
We are seeking a Call Center Lead or Supervisor with a passion for team development, accountability, and performance. If you have a strong background in coaching agents, managing productivity, and driving results in a fast-paced call center environment, this could be a great next step in your career.
What You’ll Do
- Lead and motivate a team of call center agents to meet and exceed daily performance goals.
- Monitor productivity, call metrics, and service quality standards.
- Provide real-time coaching, performance feedback, and training to agents.
- Support with onboarding and continuous development of team members.
- Track KPIs and collaborate with management on process improvements.
- Ensure consistent communication, accountability, and operational excellence.
- Assist with escalations and support agents in delivering exceptional service.
Schedule & Compensation
- Schedule: Monday–Friday availability required between 7:00 AM – 7:00 PM (8-hour shifts, 40 hours/week)
- Location: Onsite in Mesa, AZ
- Compensation: $55,000–$70,000/year, depending on experience
What We’re Looking For
- 2–3+ years of leadership experience in a call center or contact center environment.
- Proven track record in managing metrics (calls, hold times, resolutions, etc.).
- Strong communication, coaching, and team-building skills.
- Experience in training and performance improvement strategies.
- Ability to thrive in a fast-paced, customer-focused setting.
Express Office: Mesa
849 North Dobson Road
Suite 107
Mesa, AZ 85201
Email us
Apply Now
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