Kotak
Job Role :
- The Team Lead is responsible for handling a team of Email from RL business.
- One on One call listening / Email Audit / Social Media responses audit and feedback.
- Drive team’s performance by sharing the feedback on a daily basis.
- Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements.
- Manage the day to day operations of the team.
- Monitor the activities to ensure all service levels committed are met and exceeded.
- Publish the daily report to TM and UM.
Job Description :
Graduate
Minimum 1 to 2 years of experience in customer service role on email support or calls.
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (globalvacancies.org) you saw this posting.