CEC Team Leader – Correspondence – GR-Customer Experience Center-Customer Service

Job Role :

• The Team Lead is responsible for handling a team of Email from RL business.
• One on One call listening / Email Audit / Social Media responses audit and feedback.
• Drive team’s performance by sharing the feedback on a daily basis.
• Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements.
• Manage the day to day operations of the team.
• Monitor the activities to ensure all service levels committed are met and exceeded.
• Publish the daily report to TM and UM.

Job Description :

Graduate

Minimum 1 to 2 years of experience in customer service role on email support or calls.

Excellent communication skills – Verbal & Written

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

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