Customer Care Officer- SME Customer Care Officer- SME

Be a part of something BIG!

We are looking for Customer Care Officer who loves solving probem and creating long term customer relationships via voice support.

Make an Impact by:

• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Obtain and evaluate all relevant information to handle enquiries and complaints
• Process orders, forms, applications and requests
• Record details of enquiries and customer interactions including actions taken.
• Work effectively with a variety of situations, individual and groups
• Communicate and coordinate with internal departments at all levels
• Demonstrate effective telephone techniques that meet Quality Assurance standards
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
• Identify processes, procedures and workflow improvements and assist in the implementation
• Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

Skills for Success:

• Diploma or Degree holder in Business Administration or related discipline
• With at least 1 year of relevant experience in customer fronting role via voice in Contact Centre environment
• Fresh graduate is encouraged to apply
• Customer oriented with good interpersonal and communication skill
• Self-driven individual with a positive attitude
• Pleasant disposition and personality
• Highly adaptable to a fast-paced and dynamic environment
• Problem analysis and problem-solving skills
• Willing to work rotating shifts, if applicable

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

Your Career Growth Starts Here. Apply Now!

Read Full Description