Customer Experience Associate (Customer Service)

Career Area

Retail Operations

Job Description

As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front end cashiers or working in our various departments. And by joining us, you will be a part of something great- we give back 2/3rd of our earnings annually to the military community. We also offer flexible scheduling, a great benefits package, training, and career advancement and development.

So, what can you expect as a Customer Experience Associate at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you will be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

Number of Positions Remaining

1

Vacancy Number

H-005523-2025

Additional Qualifications/Requirements

• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Able to lift 40 to 50 pounds.
• Willing to cross-train and work in other areas of the store, as needed.
• Must possess a welcoming and helpful attitude toward customers and other team members.
• Cash handling experience preferred.
• Excellent communication skills.
• Basic computer skills.
• Retail experience preferred.
• Schedule:

Friday/Saturday and Nights Shift

Job Title

Customer Experience Associate (Customer Service)

Employment Category

Intermittent

Job Grade

1

Job Tier

0

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Supervisor

No

Facility Name

HANSCOM MAIN STORE

Salary Minimum

$15.00

Salary Maximum

$17.00

Exchange Location

United States – Massachusetts – Hanscom AFB

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our soldiers, Airmen, and their families.

Who We Are

The army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 Billion enterprise ranked among the top retailers. The Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea, and Japan. We also operate stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

BENEFITS TO WORK WITH US & OUR PACKAGE

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! ***Specific position & Category allow participation in Personal Accident Insurance, Administrative Leave, FMLA, Military Leave with Pay, Tax-free Shopping, Mass Transportation Benefit Program, Employee Assistance Program, Annual Performance Increases, Holiday Pay, Service Awards, Associate Transfer Program, Professional Development Training. You’ll also have access to the base and its facilities (Gym, library, theater, and bowling Alley), you will status as an employee of the DoD and more…

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