Customer Experience Associate – Customer Service Counter – Main PX

Career Area

Retail Operations

Job Description

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers’ needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Number of Positions Remaining

1

Vacancy Number

H-009530-2025

Additional Qualifications/Requirements

AS A CUSTOMER SERVICE EXPERT AT THE MAIN PX CUSTOMER SERVICE COUNTER, YOU MUST BE AVAILABLE TO WORK CLOSING 1400-2000, TO INCLUDE WEEKENDS AND HOLIDAYS. YOU ARE THE FACE OF WHAT WE STAND FOR. YOU WILL HELP OUR CUSTOMER FEEL THE DIFFERENCE IN THEIR EXCHANGE SHOPPING EXPERIENCE BY PROVIDING A FRICTIONLESS EXPERIENCE WHILE ASSISTING CUSTOMERS WITH REFUND/EXCHANGES, QUESTIONS AND COMPLAINTS. YOUÆLL HELP CUSTOMERS FEEL WELCOMED AND BECOME A MULTITASKING SUPERSTAR Û STARTING CONVERSATIONS, MAKING CONNECTIONS, AND EFFICIENTLY SERVING EACH CUSTOMER WILL BE YOUR EXPERTISE.

Job Title

Customer Experience Associate – Customer Service Counter – Main PX

Employment Category

Intermittent

Job Grade

1

Job Tier

0

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Supervisor

No

Facility Name

LEE MAIN STORE

Salary Minimum

$15.00

Salary Maximum

$15.00

Exchange Location

United States – Virginia – Fort Lee

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