End Date
Thursday 10 October 2024
Salary Range
£57,546 – £63,940
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked, Hybrid Working, Job Share
Job Description Summary
The Customer Journey Manager (CJM) is vital for product development, collaborating with the Product Owner and the wider team to understand, measure, and coordinate Customer Journeys with an emphasis on technology and integration.
The CJM is responsible for understanding and optimizing the end-to-end customer experience, ensuring customer needs are prioritized. They will lead continuous improvement efforts and orchestrate across functional boundaries to guarantee journey efficiency.
This role thrives on collaboration with colleagues in Product, Design, and Engineering to ensure the intended user experience and journey design are flawlessly represented.
Understand Optimise Orchestration:
Job Description
At Lloyds Banking Group, we are dedicated to delivering exceptional customer experiences. Our Customer Journey Manager role presents an outstanding opportunity to be a part of our bold data team. You have a pivotal role in crafting best in class customer outcome by successfully driving strategies that improve customer happiness and engagement.
As a Customer Journey Manager, you can get involved in:
To succeed in this role, you should have:
Why Join Us?
Lloyds Banking Group values diversity, inclusion, and a supportive work environment. We believe in teamwork, innovation, and delivering world-class service. Join us to challenge in a dynamic industry, work with a dedicated team, and positively impact our customers’
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (globalvacancies.org) you saw this job posting.
In the Supervisor III role within the FPA Access Center, you will be responsible for exemplifying…
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's…
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out…
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering…
Application Deadline: 08/30/2024 Address: 20691 Lougheed Highway Job Family Group: Retail Banking Sales & Service…
Licensure Call Center Representative - (2400072U) Description The Education Secretariat is committed to equity and valuing the…