Customer Onboarding Strategist, Google Customer Solutions

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in sales, account management, media planning, sales pitching, negotiation, product insight, communication, and identifying customer needs.
• Experience in business, media account management, or the advertising industry.

Preferred qualifications:

• 2 years of experience working in a digital agency, with a focus on Google products.
• 2 years of experience in the TV or media industry.
• Ability to proactively reach out to customers/cold calling and enjoy helping customers to add value to their business.
• Excellent written and verbal communication skills.
• Ability to communicate in Kannada, Tamil, Telugu or Malayalam fluently to support client relationship management in this region.

About the Job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Responsibilities

• Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
• Work cross-functionally with Sales, Product, and Program teams to deliver seamless customer handovers.
• Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
• Provide strategic advice to help our advertisers get the best return on their investment by working closely with them in a consultative role.

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