Customer Service Coordinator Customer Service Coordinator

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers’ fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Padstow

Employment Status: Salary Full-Time

Function: Customer Experience

Req ID: 26594

Job Responsibilities

• Interact with customers promptly and professionally via phone and electronic communications
• Build and maintain customer relationships
• Process customer product / parts orders in the required processing time as per instruction from the Customer Service Manager
• Maintain accurate records & filing as well as ensuring data integrity in line with departmental requirements
• Continue to build relationships with the Sales departments inclusive of actioning TSR’s enquiries and providing pricing and availability of stock
• Process distributor literature / collateral requests and action as may be required
• Participate in training including but not limited to:
• Product knowledge (new technologies and ranges)
• Handling customer complaints / issues
• Phone manner / techniques
• Formal training as decided by Customer Service Manager ANZ

Job Requirements

Minimum of 2 years experience working in a Customer Service environment

Strong customer service focus, call centre experience highly desirable

Experience with SAP desirable

Knowledge of Microsoft Office desirable

Excellent customer service skills and a willingness to go extra lengths to “delight the customer”

Ability to self-motivate and work within a diverse group of employees within customer service and other departments to meet company / business objectives

Good organisational skills

Ability to develop key internal and external relationships

Identify business needs / opportunities and can generate ideas for improvement

Good communication and interpersonal skills

Pleasant and professional phone manner

Knowledge of welding machines/consumables an advantage

Ability to work independently and also as part of a team

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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