Customer Service in Grand Rapids, Michigan

Job Description

• Interacts with customers via the phone.

• Provides information in response to inquiries about accounts, products, and services.

• Handles customer complaints, special orders, or returns in-store or via phone or mail.

• Answers customers’ questions regarding product or service and operation or maintenance.

• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

• Works independently to resolve customer service and routing issues as they arise.

• Places orders and coordinates order processing.

• Coordinates with Sales and Logistics regarding special deliveries.

• Develop knowledge of all products and customer files, follows through on communications with Sales as needed.

• Advises manager of problems as they relate to our customer’s needs.

• Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service.

• Solves problems with desire to produce exceptional results.

• Perform related duties as required.

$22.00

Position works Remote – Must reside in the West Michigan Area

Requirements

An Equal Opportunity Employer

• High School Diploma or equivalent.

• Experience preferred, but not required.

• Proficiency in 10 Key Data Entry.

• Ability to handle multiple tasks simultaneously.

• Skill in organization, prioritization, and attention to detail.

• Proper customer service etiquette and follow-up.

• Resolve customer service and routing problems with minimal supervision.

• Prioritize and organize customer orders and maintain files.

• Communicate effectively, both verbally and in writing.

• Experience using Microsoft Office and other computer based applications.

• Excellent verbal/written communication skills.

• Able to maintain excellent attendance.

• Experience leading and following Company Policies, Safety/Security Policies Procedures.

• Strong team player with the ability to work across multiple functions.

• Must be able to pass all medical exams, drug and background checks (including criminal).