Customer Service Representative

Firm Description

With over 115 years of expertise, EMCO Company is a number one nationwide wholesale distributor of plumbing, HVAC, waterworks, and industrial merchandise to the development trade. We offer high quality and cutting-edge merchandise that assist help residential, business and infrastructure initiatives throughout Canada.

At EMCO Company, we’re dedicated to offering sustainable options to our clients and communities through which we stay and serve. Our proficient and passionate crew members are the important thing to our success. We empower our crew members to behave like homeowners and make a distinction inside our enterprise by way of striving for innovation and offering excellence in customer support.

We provide a enjoyable, fast-paced and dynamic office. We work as a crew, share core values, and help one another’s progress and improvement. As our teammate, you should have the chance to repeatedly develop your abilities by way of ongoing coaching, have the chance to be revolutionary and check out new issues, and work alongside passionate colleagues with various backgrounds and experiences. We’re a crew of enthusiastic people who’re devoted to assembly and exceeding the wants of the purchasers we serve.

Job Description

As a Buyer Service Consultant, you’ll present gross sales help to clients by way of phone, e-mail, and walk-ins to our Revenue Centres. You’ll present the very best degree of customer support by answering buyer inquiries, producing gross sales leads, and shutting gross sales to extend revenue sharing. Help can even be offered to the Outdoors Gross sales perform.

Further duties will embody:
Reply phone calls, emails and in individual questions from clients and establish their wants

Analysis product for purchasers and supply suggestions on our assortment of product

Enter gross sales orders generated from Revenue Centre clients by way of fax, telephone, emails, and texts

Develop and retain established buyer base and develop new enterprise for the Revenue Centre

Comply with up on backorders with distributors and supply clients correct supply dates

Ship and follow-up with request for quotes to distributors

Course of returns and guarantee claims to clients each on account and money gross sales together with paperwork in compliance with all procedures

Help Counter Gross sales and Outdoors Gross sales actions as a part of the crew

Resolve points associated to buyer orders in accordance with our insurance policies and procedures (SPIs)

Carry out different duties as requested by the Revenue Centre Supervisor

{Qualifications}

Grade 12 diploma or equal; Faculty and/or College diploma an asset

A minimal of 1 yr of expertise with customer support or counter gross sales

Proficient in the usage of Microsoft Workplace software program to speak by way of e-mail, analyze buyer information and replace buyer contact information

Excellent customer support and verbal communication abilities

Glorious relationship constructing abilities with clients, distributors, and teammates

Means to establish buyer wants, present worthwhile options and shut the sale

Means to study and function the relevant software program system used to course of orders

In a position to work in a fast-paced setting whereas dealing with a number of duties

Intermediate math abilities

In a position to discover ways to function materials dealing with gear

Most well-liked Abilities:
Earlier expertise with or information of merchandise bought on the Revenue Centre

Expertise utilizing Pattern, Eclipse, Phrase, Excel, and Outlook

Further Info

Why Be a part of Our Crew?

EMCO Company is considered one of Canada’s largest built-in wholesale distributors of plumbing, HVAC, waterworks, and industrial merchandise for the development trade. Now we have limitless alternatives so that you can develop and develop in your profession and a tradition that prides itself in supporting you each step of the best way!

As well as, we’ll give you:
Nice mentors and on-the-job coaching

Development potential with aggressive wage, advantages, and revenue sharing

A profession with a stable, secure firm with sturdy core values

Participation in our pension plan with employer contributions

Work-life stability and flex time

For the precise Candidate for our crew we will talk about relocation subsidy.

EMCO is an equal alternative employer and is dedicated to sustaining a discrimination, harassment, and barrier free office the place all staff can contribute to their fullest potential. EMCO is dedicated to range, fairness, and inclusion in our workplaces. All employment choices are primarily based on enterprise wants, job necessities and particular person {qualifications}, with out regard to race, color, creed, place of birth, intercourse, sexual orientation, gender, gender id, gender expression, faith, household or parental standing, or another attribute protected by the regulation. We welcome functions from all minority group members, ladies, Aboriginal individuals, individuals with disabilities, members of sexual minority teams, neurodiversity, and others who could contribute to the additional diversification of concepts.