Customer Service Representative

Top Job

Located in CHINO, CA

Salary: $18 to $20

Position Summary: This individual would be responsible for providing to the customer product, service, and transit information; processing orders; and resolving product and service problems. This is M-F 8 to 5 job in Montclair CA.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform

the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Record and maintain account information
Maintain customer records by updating account information
Act as liaison to facilitate issue resolution
Resolve product or service problems by clarifying the customer’s complaint, determine the cause of

the problem, select and explain the best solution to solve the problems, expedite correction or

adjustment, follow up to ensure resolution

Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and

analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information
Prepare and process Billing, includes matching picking tickets to manifests, process manifests, review

invoice reports and review Open Order Que to ensure all manifests are invoiced

Contribute to team effort by accomplishing related results as needed. Performs other related duties

as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against

standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes

calculated risks to accomplish goals.

Business Acumen – Aligns work with strategic goals. Conducts cost-benefit analyses. Demonstrates

knowledge of market and competition. Displays orientation to profitability. Understands business

implications of decisions.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds

organizational values. Works with integrity and ethically.

Managing Customer Focus – Develops new approaches to meeting customer needs. Establishes

customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides

training in customer service delivery.

Strategic Thinking – Adapts strategy to changing conditions. Analyzes market and competition. Develops

strategies to achieve organizational goals. Identifies external threats and opportunities. Understands

organization’s strengths & weaknesses.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

function.

Customer Service Representative

Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or

training; or equivalent combination of education and experience.

Language Ability:

Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence.

Effectively present information in one-on-one and small group situations to customers, clients and other

employees.

Mathematical Ability:

Add and subtract two digit numbers and multiply/divide with 10’s and 100’s. Perform these operations using

units of American money and weight measurement, volume and distance.

Reasoning Ability:

Solve practical problems and deal with a variety of concrete variables in situations where only limited

standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Strong Microsoft Office Skills, Internal Software’s

Certificates and Licenses:

Work Environment: The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently

required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to

stand and move around for work. The employee must be able to lift and/or move up to 25 pounds. Specific

vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their

supervisor.

Apply:

Resumes may be emailed to chinouplandca@expresspros.com
Call or text us at 909-308-0879 for more information

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.

In compliance with applicable federal, California and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.

Express Office: Chino-Upland

12345 Mountain Avenue

Suite Z

Chino, CA 91710

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