Customer Service Representative – Aquatics Customer Service Representative – Aquatics

Come Join the City of Bellevue!

Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the “Hiring Process” section below to learn more.

New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Job Summary

The City of Bellevue is currently seeking a Customer Service Representative for the Bellevue Aquatic Center (BAC). The BAC is a family friendly facility where a diverse user base can make improvements in how they live. The facility features a 25-yard lap pool with attached dive well and a therapy/wellness pool. At peak times, the BAC is a busy facility with a variety of activities occurring simultaneous. The City is seeking a mature and trustworthy individual that enjoys working independently in a multifunctional environment to greet and assist to meet customer needs. This position reports to the BAC Manager but works closely with the Administrative Assistant.

Hours: Can vary depending on shifts and may work up to 28 hours per week. Must be available to work weekends.

Essential Duties and Responsibilities

• Represent the City in a positive manner and provide quality customer service to the public.
• Answer and route incoming calls.
• Collect admissions fees and register patrons using Blue Rec registration software.
• Handle payment transactions, which will include cash, checks, and credit cards.
• Assume responsibility for shift reports and accountability of funds.
• Complete reports accurately and in a timely manner.
• Communicate clearly and provide accurate information to the public.
• Inform patrons of rules and policies of the City of Bellevue.
• Assist with cleaning the office and other areas of the facility as assigned.
• Report any damage, incidents and injuries using appropriate forms.
• Work with other employees to provide safe conditions for the public.
• Report any unsafe situations or conditions.
• Respond to emergency situations.
• Attend scheduled staff trainings.
• Adhere to safety procedure protocol and safety standards.
• Other duties as assigned.

Qualifications

• Must be 16 years of age
• Knowledge of general office procedures and ability to use a computer (Microsoft Office Suite and Internet Explorer) and office machines (i.e. copy machine, fax, adding machine).
• Ability to work independently and on a team in a friendly and professional manner.
• Ability to work in a busy, multifunctional environment with interruptions, prioritize work; organize documentation, and coordinate and complete work assignments efficiently and effectively to meet deadlines.
• Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information.
• Possess current First Aid/CPR certification or be willing to obtain within first 3 months of employment.
• Candidate must pass criminal background check prior to being hired.

Physical Demands:

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push, pull, lift, and/or carry up to 10 pounds.
• The noise level in the work environment can vary and is usually moderately quiet.
• Able to perform duties involving physical labor; such as bending, kneeling, standing, reaching, climbing, stooping, squatting, pushing, and twisting.
• Ability to assist during emergency situations.

Supplemental Information

Definition of a Variable Employee

• Average weekly hours cannot be determined at date of hire.
• Hours may vary from week to week and are anticipated to be 28 hours per week or less.
• Note: Will be considered full-time and eligible for medical coverage if hours average 30 hours per week or more over a 12-month measurement period (or 130 hours per month)

HIRING PROCESS

The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible.

• Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage, unless otherwise stated in the job description.
• Applicants advancing to the next stage may be required to provide a cover letter, resume, writing sample, and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions require the completion of references checks, including at least one prior supervisor.
• Some positions may require completion of a criminal background check prior to start employment
• Some positions may require obtaining a commercial driver’s license (CDL), licensures, or additional certifications.

At the City of Bellevue, you’ll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: Exceptional Public Service, Stewardship, Commitment to Employees, Integrity, Innovation, and Diversity, Equity & Inclusion. You’ll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It’s what makes the City of Bellevue an exciting place to work, live, and explore.

Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office, at 425-452-6838 or recruiting@bellevuewa.gov. If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.

https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf (Download PDF reader)

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf (Download PDF reader)

For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.

• Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.**

Seasonal, part-time, and variable employees have no benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT II) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan, and any other benefits as required by law.

Read Full Description