Customer Service Representative Customer Service Representative

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers’ fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Mason

Employment Status: Hourly Full-Time

Function: Customer Experience

Req ID: 26695

Summary

Harris products Group, a Lincoln Electric company, has an outstanding opportunity for a Customer Service Representative responsible for supporting sales efforts by taking customer calls, processing orders, and assisting customers in navigating our website. The Customer Service Representative is responsible for coordinating and communicating with all necessary departments in order to fulfill customer expectations.

In addition to competitive pay, Lincoln Electric offers a n annual bonus plan, tuition reimbursement, medical/dental/vision, 401(k) with company match, paid time off and many more outstanding benefits!

What You Will Do

• Answer calls in Customer Service phone que
• Process orders and sample orders from Sales Team, issue credits/debits and returns
• Provide quotes, MSDS Sheets and Certs
• Work through cases in Sales Force
• Ability to support specific customers as directed
• Answer basic technical questions
• Processes literature requests through MyHarris
• Scan sales documentation into ERP system
• Assume additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.

Education & Experience Requirements

• Required – High school diploma or general education degree (GED); and one to three years (or more) of related experience and/or training.
• Preferred – Associates degree with two or more years related experience and/or training.
• Customer communication skills & problem solving skills
• Proficient in Microsoft Excel, PowerPoint, Word
• Selected candidate’s Job Level and Pay Grade will be determined based upon qualifications and experience.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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