Customer Service Representative (Global Park Hybrid) Customer Service Representative (Global Park Hybrid)

About Us

Ship a aggressive benefit to your model with deeper buyer connections within the moments that matter.

Job Abstract

Goal

Present high-quality and correct resolutions to prospects underneath stipulated insurance policies and procedures, by answering common inquiries and providing options, to be sure that targets set by the shopper are met efficiently.

To assist prospects by offering a top quality service, as to ensure whole satisfaction and achieve shopper’s expectations.

Main Job Obligations

Tender abilities

• Buyer Service expertise a minimum of 6 months
• Primary Technical abilities
• 85% English Stage
• Empathetic.
• Multitasking abilities.
• Downside Fixing.
• Lively and efficient communication.
• Able to working and attain outcomes underneath strain.
• Ought to be capable of work at Heredia International Park location, as required.

Obligations

• Establish issues and search options to supply solutions to unravel questions from prospects utilizing the given channel of communication.
• The doc accurately the information base utilizing the given instruments as a way to maintain observe of costumer’s request by means of information entry
• Meet established particular person and workforce efficiency targets, together with customer support, productiveness, and high quality requirements.
• Comply with up on the shopper’s problem till is solved equivalent to requests, transactions, data modifications, or some other problem addressed by the shopper.

Abilities/Data/Skills

Training

Associates

Highschool diploma or equal

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