Customer Service Representative in Dover, Delaware

Firm :

Highmark Inc.

Job Description :

JOB SUMMARY

This job resolves commonplace and occasional non-standard buyer inquiries, feedback, and issues by making use of a seamless and optimistic buyer expertise gained by way of many recurring cycles of on the job work engagement.

ESSENTIAL RESPONSIBILITIES

• Engages with prospects in a assured and compelling method, performing the total vary of customer support duties and duties, as assigned.

• Strives to resolve buyer issues in a single interplay by way of phone, written, or nose to nose communication.

• Responds to a various set of consumers with an equal degree of confidence whatever the subject at hand.

• Works independently of assist from a senior customer support consultant, continuously using the data middle, answering buyer inquiries.

• Routinely responds to prospects with an in-depth product data achieved by way of a constantly enhancing set of listening, evaluation, high quality focus, downside fixing, and documentation abilities.

• Persistently exceeds outcomes for inside adherence, effectivity, and inquiry timeliness.

• Resolves commonplace and continuously non-routine, restricted impression, buyer inquiries, feedback, and issues with essentially the most restricted escalation in line with firm insurance policies and processes.

• Different duties as assigned or requested.

EDUCATION

Required

• Excessive Faculty Diploma/GED

Substitutions

• None

Most popular

• None

EXPERIENCE

Required

• 1-3 years expertise in customer support or name middle setting

Most popular

• None

LICENSES or CERTIFICATIONS

Required

• None

Most popular

• None

SKILLS

• Applies in-depth product data obtained by way of ongoing cycles of working with routine and non-routine subject material

• No matter recurring and routine buyer inquiries, feedback, and issues, approaches every interplay with superior listening abilities

• Multi-tasks with a excessive degree of effectivity but treats each buyer as a very powerful in the course of the interplay in order to not go away the shopper with a hurried impression

• Potential to ask efficient probing and/or open and closed ended questions that may assist in subject decision in a conversational method with prospects, utilizing verbal clues and system instruments to develop tailor-made suggestions for the shopper

• Potential to grasp preliminary coaching competencies whereas demonstrating the power to study extra competencies by way of extra coaching

• Potential to de-escalate difficult buyer inquiries, feedback, and issues whereas delivering crucial info in line with Firm insurance policies and processes

LANGUAGE REQUIREMENT (Aside from English)?

None

Journey Requirement

0% – 25%

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS

Place Sort

Workplace-based

Teaches/Trains others usually

Hardly ever

Travels usually from the workplace to varied work websites or from site-to-site

Does Not Apply

Works primarily out-of-the workplace promoting merchandise/providers (Gross sales workers)

Does Not Apply

Bodily Work Web site Required

No

Lifting as much as 10 kilos

Hardly ever

Lifting 10 to 25 pound

Hardly ever

Lifting 25 to 50 kilos

Hardly ever

Disclaimer: The job description has been designed to point the overall nature and important duties and duties of labor carried out by workers inside this job title. It could not include a complete stock of all duties, duties, and {qualifications} required of workers to do that job.

Compliance Requirement: This job adheres to the moral and authorized requirements and behavioral expectations as set forth within the code of enterprise conduct and firm insurance policies.

As a element of job duties, workers could have entry to coated info, cardholder information, or different confidential buyer info that should be protected always. In reference to this, all workers should adjust to each the Well being Insurance coverage Portability Accountability Act of 1996 (HIPAA) as described within the Discover of Privateness Practices and Privateness Insurance policies and Procedures in addition to all information safety pointers established inside the Firm’s Handbook of Privateness Insurance policies and Practices and Info Safety Coverage.

Moreover, it’s each worker’s duty to adjust to the corporate’s Code of Enterprise Conduct. This consists of however shouldn’t be restricted to adherence to relevant federal and state legal guidelines, guidelines, and rules in addition to firm insurance policies and coaching necessities.

Pay Vary Minimal:

$16.75

Pay Vary Most:

$24.08

Base pay is decided by quite a lot of elements together with a candidate’s {qualifications}, expertise, and anticipated contributions, in addition to inside peer fairness, market, and enterprise issues. The displayed wage vary doesn’t mirror any geographic differential Highmark could apply for sure places primarily based upon comparative markets.

Highmark Well being and its associates prohibit discrimination towards certified people primarily based on their standing as protected veterans or people with disabilities, and prohibit discrimination towards all people primarily based on their race, shade, age, faith, intercourse, nationwide origin, sexual orientation/gender id or some other class protected by relevant federal, state or native regulation. Highmark Well being and its associates take affirmative motion to make use of and advance in employment people with out regard to race, shade, age, faith, intercourse, nationwide origin, sexual orientation/gender id, protected veteran standing or incapacity.

EEO is The Regulation

Equal Alternative Employer Minorities/Girls/Protected Veterans/Disabled/Sexual Orientation/Gender Identification ( https://www.eeoc.gov/websites/default/recordsdata/migrated_files/employers/poster_screen_reader_optimized.pdf )

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For lodging requests, please contact HR Companies On-line at [email protected]

California Shopper Privateness Act Workers, Contractors, and Candidates Discover

Req ID: J230539