Customer Service Representative in Greensboro, North Carolina

Description We are offering a long-term contract opportunity for a Customer Service Representative in the drinks and beverages industry, located in Greensboro, North Carolina. As a Customer Service Representative, you will be the primary point of contact for our customers, managing all forms of communication and requests.

Responsibilities:

• Responding to customer inquiries via phone and email in a courteous and detail oriented manner

• Accurately entering customer data and order details into our system

• Handling both inbound and outbound calls to ensure optimal customer service

• Utilizing Microsoft Excel and Word to maintain and update customer records

• Scheduling appointments as necessary in response to customer requests

• Assisting with various call center customer service duties as needed. Requirements • Proficiency in answering inbound calls, serving as the first point of contact for customers

• Prior experience in a call center customer service environment

• Strong customer service skills with a focus on delivering high-quality customer experiences

• Ability to perform data entry tasks with accuracy and attention to detail

• Skilled in managing email correspondence, responding promptly and professionally to customer queries

• Experience with both inbound and outbound calls, demonstrating strong communication skills

• Proficiency in Microsoft Excel for data management and reporting purposes

• Knowledge of Microsoft Word for creating and editing customer-related documents

• Experience in order entry, ensuring all customer orders are accurately logged and processed

• Ability to schedule appointments, coordinating between various parties to find suitable times. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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