Customer Service Representative in Mena, Arkansas

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4425950

JOB DESCRIPTION

JOB TITLE:Customer Service Representative

FLSA STATUS:Non–Exempt

DATE:January 2025

SAFETY SENSITIVE:No

DEPARTMENT:Customer Service

REPORTS TO:VP/Retail Banking

JOB SUMMARY

Under the supervision and guidance of the assigned manager, the Customer
Service Representative (CSR) provides basic cash receipt and payment
services in accordance with bank procedures, assists customers with
account questions, performs customer service, such as opening new
checking, savings, certificate of deposit accounts, and retirement
accounts, and assisting customers with inquiries concerning bank
services. The CSR is responsible for identifying, expanding, and
deepening relationships with customers in person and by phone.

ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES

• Deliver consistent exceptional customer service by displaying
  sincere, outgoing friendliness. Smiling, acknowledging every
  customer, introducing yourself, making eye contact, and thanking the
  customer are all examples.
• Contribute to achievement of customer experience by engaging
  customers in conversations to determine their product needs and
  referring customers to the appropriate product specialists.
• Responsible for prompt and efficient customer transactions.
• Assist customers with routine inquiries regarding account balances
  and account information.
• Using customer focused skills, explain policies and procedures to
  customers as applicable.
• Maintain in-depth knowledge of products and services, including
  digital services and delivery options. Support customer usage of
  products and services that will provide the services they need in
  the manner most convenient for them.
• Understand and comply with bank policy, laws, regulations, and the
  bank’s BSA/AML Program, as applicable to your job duties. This
  includes but is not limited to; complete compliance training and
  adhere to internal procedures and controls; report any known
  violations of compliance policy, laws, or regulations and report any
  suspicious customer and/or account activity.
• Ensures that the lobby area is properly stocked with forms and
  supplies and has a professional appearance.
• Meets with customers to discuss personal and business banking
  financial needs, accurately opens new accounts, including Checking,
  Savings, Time Deposit, IRAs, Safe deposit boxes, and sign customers
  up for e-services including internet banking, bill pay and
  e-statement.
• Performs complete range of customer services including opening of
  new accounts, explaining available products and services, and
  gathering customer information to process new and existing accounts.
• Promotes and explains other bank products such as IRAs, certificate
  of deposits, debit cards and credit cards.
• Maintain a high level of cooperation and rapport with all teammates
  in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will
  improve profitability and efficiency for the bank’s overall
  operation.
• Proactively seeks prospects for new business.
• Participates in community events, volunteer work to positively
  promote the bank while building relationships with customers and
  prospects.
• Actively refers other lines of business to appropriate specialist.
• Promote professionalism at all times.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative o the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable qualified individuals
with disabilities to perform the essential functions.

The above information on this description has been designed to
indicate the general nature and level of work performed by employees
within this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned to
this job. We are an equal opportunity employer, and all qualified
applicants will receive consideration for employment without regard to
race, color, religion, national origin, age, sex, sexual orientation,
gender identity, disability, veteran status, genetic information, or any
other status protected under applicable local, state, or federal
nondiscrimination laws.

This job description is only a summary of the typical functions of the
job, not an exhaustive or comprehensive list of all possible job
responsibilities, tasks, and duties. The responsibilities, tasks, and
duties may differ from those outlined in the j